Ratchet Infotech Bogus internet virus scam. Computer lockup India Internet

My computer screen periodically freezes. I cannot move the cursor. When I try to do so, I obtain a message from this company saying that I am experiencing a computer virus and to immediately call their phone number. They advertize that they are a "service for Microsoft customers". They prominantly display the Microsoft logo on their message.

When calling their free number, 844-710-0803, I contacted a heavily-accented ( India) representetive who said he would help remove the virus if I gave him access to my computer remotely. He said there would be no charge for the service.

Of course, that sent off many alarms, so I got as much info as I could on him and the company before he hung up.

He said they were a remote electronic repair service in India, working exclusively on Microsoft products. He said they were not agents of Microsoft.  He did not rp;y to my question of whether his company had intentionally frozen my computer remotely.

After he hung up, I turned my computer off, then on. It started immediately with not problems. I think this company has a link through an employment agency on line. ( I was contacting many at that time of day.) |They somehow can freeze your computer when you contact them. As mentioned, it can be easily resolved.

Microsoft may wish to know of this company's use of their logo.