Complaint Review: RCA - THOMSON - Indianapolis Indiana
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- Author Not Confirmed
- RCA - THOMSON 101 W.103rd St Indianapolis, Indiana United States of America
- Phone: 3175173000
- Web: www.thomsom.net
- Category: Television Parts & Services
RCA - THOMSON Thomson RCA-THOMSON DOES NOT HONOR THERE WARRANTY Indianapolis, Indiana
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year this tv went out . I was told that the main board is bad and needs to be
fixed or replaced. I called the warn tee number on the back off all my records
on 11/15 it takes mee approximately 45 min. To talk to someone . So once I told
this lady my problem she asked me to try to trouble shoot my tv so I did and
nothing worked she gave me a different number again another 45 min. wait.Now I
get somebody new they told me that the 1st. lady never wrote down anything and
couldn't find my file so I had to go through the steps again.Now they give me
another number I had to fax in my original reciept and was told to call back but
in 5 hours so I did.so 45 min. later I talked to a rep they said can i trouble
shoot this tv again so I did AGAIN !! Thats when the tech told me I had to have
it repaired . I asked him how that works he then told me that its a 46" tv a
certified repair person would repair at my home. I said fine that works for me
he proceeded to tell me that someone will get back to me in a few days I said
ok.I called back spoke to a different rep to see maybe it would be a little
quicker to have me bring in it to there tech since I would be able to do that He
then proceeded to tell me they don't have a program where repair people come out
to my home. I said well what if I couldn't caryy my tv there they told me that
it was my problem. I then asked where is this repair person in my area he told
me that If I brought it there I would be charged for the repair that is still
under warnanty.I then asked ok what do I do. He told me it could take up tp 3
weeks before I was notified where I could take my tv. I said this is un
acceptable and I needed to talk to a supervisor. He then told me that one was
not there and I will be contacted by a supervisor in the next 48 hours.that was
11/21 and still no call back and its been 4 days.
This report was posted on Ripoff Report on 11/24/2009 07:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/rca-thomson/indianapolis-indiana-46290/rca-thomson-thomson-rca-thomson-does-not-honor-there-warranty-indianapolis-indiana-527941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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