Report: #410961

Complaint Review: Thomson Consumer Electronics - El Paso Texas

  • Submitted:
  • Updated:
  • Reported By: Rimrock, Arizona
  • Thomson Consumer Electronics 11701 Alameda Ave., El Paso, Texas U.S.A.

Thomson Consumer Electronics, (parent Company Of RCA). Thomson, won't give me my refund..for the defective unit I returned to them! El Paso Texas

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I bought a Rca dvd/vcr recorder from walmart. Sent it back to Thomson, when it became defective while under warranty. So far so good.They sent me a replacement without incident. Now, the repacement unit failed ..withen the remainder of the warranty period. And thats where my troubles began. Took Thomson a full month to send me a shipping label, and then only after repeated request's and phone calls. Next, I returned the unit right away According to FedX, They got it on August 27,and ever since they've kept me waiting on a refund. With no end in sight. They keep stalling me, and runing me around in circles...saying that I should recieve one in 4-6 weeks, then when I call back weeks later? THey give me the same song and dance, and parot that I'll receive a refund in 4-6 weeks. Problem with that is: I've been waiting on that refund for about 4 1/2 months! Every time I call they move the clock & callender back further. LOL. I've asked to talk with a Superviser,..but they'll never but never switch me over to one. For the past 2 months, they tell me my refund has been approved...and I'll be getting it in 2-3 weeks. I tell them how long I've waited? But they just respond with the same ole same oh, That I'll recieve it in 2-3 weeks. Iam really not sure what to do. bUT tHOUGHT i'D GIVE MY 2 cENTS WORTH. WILLIAM A.

William a.
Rimrock,, Arizona

This report was posted on Ripoff Report on 01/12/2009 08:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/thomson-consumer-electronics/el-paso-texas-79927-3342/thomson-consumer-electronics-parent-company-of-rca-thomson-wont-give-me-my-refund-410961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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