RedTagCrazy, Eric Ingram, Melissa Ingram Sells Defective Merchandise, factory seconds, claims them to be new Internet

After emailing RedTagCrazy about how unacceptable it was to receive a shirt with a large unfinished seam, pants that smell and have dog hairs on them, and a shirt with a hole in it, I was asked not to shop there anymore.
I feel that they are misrepresenting their obviously damaged/Factory Second items and as new and undamaged. I was never told my items may have unfinished seams, holes or damage and nowhere on the website is this information displayed. Their FAQ says (http://redtagcrazy.com/help) that damaged items "should never happen" but I consistently have received items that are defective and damaged and this is clearly not conveyed to the consumer.

The following is the email exchange between myself and the owner, where he has requested that I do not shop there because I wanted to return a damaged item:

I sent:

Hi,
I bought a shirt from you guys and there's a big hole in it. What do I do? In addition, my Joe's Jeans Provocateurs were covered in dog hair and smell like mildew, and also my Zensei jacket has a seam of the pocket ripped out. I will have to pay to have the jeans dry cleaned and the seam repaired. This is unacceptable to send a dirty, smelly pair of pants to someone along with two damaged items.

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Their response:

Please ship back the merchandise mentioned below and we will refund your credit card. I believe it may be best if we do not get involved in future transactions. I apologize for the inconvenience.
Thank you,
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Eric Ingram
(760) 621-0859

Kristy
Baltimore, Maryland
U.S.A.