Complaint Review: redtagcrazy.com - Internet Internet
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- redtagcrazy.com www.redtagcrazy.com Internet United States of America
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- Category: Clothing Stores
redtagcrazy.com poor service, rude owners, bad product quality, liars Internet
*REBUTTAL Owner of company: Corrections
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I have had nothing but troubles with Redtagcrazy.com. When they started out, they were great. They always put their best foot forward because they were a new business. Now that they feel they have a solid foundation, the prices have skyrocketed, the customer service is non-existant, and the product quality is poor at best. I suspect that they get seconds from the designers, which are flawed or damaged.
On top of their poor service and goods, even if you buy something you aren't guaranteed to get it. I have documented 5 occasions where I have been the first to purchase an item only to have it get 'canceled' from my order. Strangely enough, people that order it weeks later get it. I have also received one damaged tank top. They make the customers pay return shipping when it's their fault.
In addition, they pretend to have a system that pays store credit for blog cash. That is not the case. They told us that as long as the blog meets all the criteria, it will be published and paid for. Now, after I have written several blogs, they decided that they don't want to pay for them any more and have decided to decline paying me for mine, and mine alone.
Also, if you have a problem with the site, you are not allowed to voice it on the real-time chat displayed on the site. If you say anything that can be even halfway construed as negative, they ban you from the site with no warning or notification. I complained because I was being charged an additional $20 for shipping when I tried to buy an item when I was only supposed to pay $0.99. Surprisingly, the next day, I was banned from talking on the website. I can still give them my money, just not participate in any other way. This has happened to upwards of 40 women. Over 200 women have left the site due to their poor management skills and product quality.
Do you think that I'm a special case? Look at the other reviews. Don't let them take advantage of you like they took advantage of me.
This report was posted on Ripoff Report on 09/23/2009 07:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/redtagcrazycom/internet/redtagcrazycom-poor-service-rude-owners-bad-product-quality-liars-internet-499528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Corrections
AUTHOR: RedTagCrazy - (USA)
SUBMITTED: Thursday, September 24, 2009
Visit www.redtagcrazy.com and you'll discover a vibrant community under header "Chick Chat". We are the first retail company to pioneer this kind of real-time chat community/support in combination with a single product for sale. It has been so successful that thousands of loyal visitors return to the site to see and participate in the social shopping experience we put on every day.
In addition to this, we created a blog program which allows our customers to write blogs on almost any topic they chose. Customers are paid $5 store credit for this content to be posted. We've paid bloggers to create over 1,100 blogs since March 2009.
RedTagCrazy.com was launched in December 2008 with a small and vibrant team, and we achieved great success in a short time. In the early months, our "chick chat" community did not have any strict rules or guidelines. The rules and environment were guided by good faith and a trust in our members. This worked for a while, but began to get abused in July and for two months following.
We believed strongly in the effectiveness of a free and self-policed community, and allowed our own staff to develop close personal relationships with customers in this community.
Recently, we were forced to let go of some of those staff members which caused a "virtual uproar" by a small group of members who had developed such a close relationship. Our free and self-policed community became a place for this group to attack our company in retribution for these layoffs. False rumor and speculation was intentionally spread in addition to personal attacks on staff members.
In response to this, we have put in place clear rules and guidelines for our members to follow in order to participate in our community. Our staff is no longer encouraged to develop personal relationships with customers. We received an outpouring of e-mail from our community in support of these changes. To address specific issues raised by this individual...
1) We purchase only 1st quality merchandise direct from the designer/manufacturer. In many cases, the actual designer or a representative from their company will join our Chick Chat community and answer questions in real time. This is one of the most unique aspects of RedTagCrazy.com.
2) We trust our customers and always fairly compensate them for product defects. Our rate of return for product defect is an extremely low 0.16%.
3) Our blog program does not allow for customers to copy content from other web sites and receive store credit for it, which is the action this member took. She has demanded that we compensate her for blogs she did not write, which is not fair to our company or community.
4) A bug in our software caused our shipping cost to calculate incorrectly. This software bug was fixed within 30 minutes of being discovered.
Our traffic continues to climb week after week, and nearly 50 new accounts are created every day. We are excited about recent developments and have a slew of brand new ideas up our sleeve.
Check out RedTagCrazy.com and judge for yourself - thank you!
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