Reply Real Estate Bait and Switch Company Total Scam San Ramon, California

Realtors beware....this Company is a scam....

I am usually a very sceptical person;with many years in the real estate industry; but this Company got me...
 
I received a phone call from this Company stating their organization generates leads for Realtors.  I asked how they got my phone number and they said from my local R E Association (Board) to represent that they have credibility.  Being skeptical I asked how their lead generation system worked.  To make a long story short basically implied that they would not charge me for the lead until I have a qualified lead and confident that the lead would turn into a client.  I am usually pretty good in interviewing potential clients so this part seemed OK to me.  Especially since this Company Rep reassured me several times I would not be charged except for the initial non refundable set up fee of $55.00. and I could cancel this service anytime within 30 days.  She said I would receive an email confirming this and a disclosure of terms and conditions that I would need to accept. 

Couple of days went by I received a call from the account rep for my area and asked if I received the email of terms and conditions.  I said I hadn't she said to check my spam might be there.  So that was a red flag to me.. I checked and there was the email.  I read the terms and conditions which where not want the representative had told me originally.  I would be charged as soon as a lead is sent to me and I would have to request a credit on the next billing cycle.  I immediately called the account rep and told her I did not agree to their terms and I am cancelling this service.  She said she couldn't cancel that 2 leads had been sent to me I would be charged for.  I told her I did not accept the terms nor did I accept or call the leads and I am cancelling this service and I do not authorized my account to be charged.  I notified my bank to block charges from this Company.  I thought this was over since I heard nothing and my account was not charged.

On March 17, 2011  exactly one month from cancelling this service my bank account was charged for 2 leads.  I immediately called Reply and got voice mail so I emailed the acct rep.  She responded that since I received the leads I would be charged for them. I sent her a copy of my email cancelling this service a month ago and reminded her that I never checked the box agreeing to their terms.   I have since disputed the charge with my bank.  So we will see if this Company disputes my disputed charge. 

I am posting this because of hard times for Realtors; there are companies out there that are scamming Realtors knowing this and taking advantage of our depressed market.  I know that this is naive of me; but I am so disappointed in the direction our country is going.