Reply Real Estate gross misrepresentation San Ramon California

In the real estate business there are always companies trying to sell you something. I pride myself on not falling for most scams, unfortunately, this one I did. Reply Real Estate contacts you stating they have various method for gathering high quality leads on the Internet from consumers wanting to buy or sell a home. They state for a fee ($55.00 per lead) they will send the leads to you. In my case, they agreed to wave the monthly service fee. I agreed to try the service. They ask for a credit card number 'just to verify' the account. Then they start sending you leads. You have 72-hours to verify the lead and request a credit or a replacement.

During the 3 weeks I tried the service, I received 14 leads. Of the 14, I was only able to contact 3 of the leads, others had inaccurate contact information. Of those I spoke to, NONE of the contacts were interested in purchasing or selling a property. All of them were simply doing research on the web. After the first 2 weeks, my requests for a credit or a replacement were denied because Reply said they could not guarantee the quality of the lead and they do not credit leads that do not respond. I called to talk to my account rep and he said it wasn't his department. In the end, I cancelled the service. I then found out after I contacted my bank that Reply Real Estate had charged my credit card hundreds of dollars in unathorized charges. Luckily, my bank is now fighting the charges on my behalf.

Stay away from this company if they contact you. They are simply a new scam.

Teresa
San Ramon, California
U.S.A.