Ring O Phone No Service Internet

I decided to look for another source of ringtones for my phone since my carrier was costly. I found ringophone.com and looked around on the website to see if there was anything fishy. I didn't expect any. It did seem too good to be true, seeing as how they say you can send the ringtone to whatever phone you want to. I paid for the 6 months just because I was still uncertain about it. I started sending ringtones and wallpapers to my phone, but when I tried to download them my phone would say 'unsupported content', so I clicked download a few more times and it would finally say 'file already downloaded'. Fine, I went back to where my ringtones should be at and there was nothing there. I called my carrier and made sure that the format was correct and mp3 capable. Of course it is... So I went back and tried sending the same things I sent to my phone again. The same thing happened. Now I'm starting to get angry. I send them and email because obviously they did not have a direct contact number where you can call. I explained what was going on, what I did, and how I am still ringtone-less from this site. I waited for a reply. They said they would get back to me in a couple days I guess, I forget, because no one contacted me. I've sent them two emails. In the second I stated I wanted my money back if they could not fix the problem. Haven't hear anything from them since...never.

Ally
salt lake city, Utah
U.S.A.