Rockport Shoes Did not respond to complaints Lancaster Pennsylvania

I purchased a pair of brown Rockport boat shoes for $140.00. When i wore white socks the shoes would turn my socks brown. I thought after a period of time the problem would disappear but it never. I boxed up the shoes and paid $20.00 to ship them back to Rockport. About 2 months later i got a letter instructing me to contact there Canadian office which i did. It has been about 6 months now and i have not heard anything from them. I sent them a second letter and still no reply.

This was about my 20th pair of Rockport shoes but my last.

A company big or small should respond in some way to complaints pertaining to there products.

Buy the way the colour would not wash out of the socks.

Ronald
Ladner, British Columbia
Canada