Complaint Review: Sears Online - Nationwide
- Sears Online Nationwide USA
- Phone: 1-800-697-3277
- Web: www.sears.com
- Category: Computer Mail Order
Sears Online SEARS.COM 9301 HOFFMAN ESTAT Illinois Sears is refusing to refund an undelivered package shipping charge Tacoma Nationwide
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I ordered 2 wifi adapters for my Computerguy consulting service in mid February 2015;
02/17/2015 Debit Card Transaction SEARS.COM 9301 847-286-1940 IL 02/15 $33.07
The package was lost in shipping by the shipper usps, I never recieved it, or any notice it was lost. After I checked tracking for a few days in a row and it showed 'out for delivery' I called Sears, who called the 3rd party seller, who said the package was lost and a refund would be applied to the card that made the purchase. This was great news, yet when I checked the refund amount it was short;
03/09/2015 Debit Card Transaction SEARS.COM 9301 HOFFMAN ESTAT IL 03/06 $26.23 a difference of $6.84 still due.
I called and the nice lady on the phone said the 'system' would not allow her to process the remainder of my refund. She said the matter would be escelated to the upper team for resolution.
I recieved a letter today stating the 'return policy' from a Sears customer person. I called again and stated the letter was very disconnected from my matter, and only stated policy that does not apply to my issue since I never recieved anything, I was not returning anything. She was nice and agreed to send another message to the upper team (since this was already tried I have no reason to believe it will accomplish anything)
I called Chase Bank and wanted to dispute the invalid charge. The bank said "since they (Sears) refunded part of the money, I could not dispute" it. So Sears is being allowed to rip off customers by Chase bank. They seem to be in agreement.
At this point, I seem to be out $6.84 for making an order Sears could not complete. I have spent at least 2 hours on this.
*I did make another order because the price is good for 2 wifi adapters, and the model Sears sells works well with Lubuntu linux (that is the special reason I needed them)- I have ordered over $12000 worth of Craftsman tools, and other online orders were smooth & without incident. I am surprised to see this oddly unscroupulous behavior from Sears.
Steven O the Computerguy of Tacoma, WA
253******* (((REDACTED)))
my email on file with Sears; (((REDACTED)))
This report was posted on Ripoff Report on 03/14/2015 01:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sears-online/nationwide/sears-online-searscom-9301-hoffman-estat-illinois-sears-is-refusing-to-refund-an-undeliv-1215772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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