Serveco International Faulty warranty North Carolina

I purchased a leather warranty for my Lazy Boy sofa. I discovered a damage situation with one of the cushions after the house cleaners left one day. They deny they did anything to cause the damage.

I contacted Serveco the file a claim on my warranty. When asked to describe the problem with the leather i used the word "cracked" in the description. I was denied my claim because they deemed the Damage to not be covered and normal wear and tear.

I explained that this damage was not there on the week end and i first saw it on a Monday. This sofa is sat on very rarely and I am sure it is not wear and tear.  My summary it that the warranty, based on my experience, is useless and the Serveco Company is a waste of good money.