Shipito Shipito.com CREDIT CARD FRAUD & THEFT (Charging my credit card without my consent) Torrance, California

One of my clients used shipito.com for several years, and paid for extra insurance on the packages. 2 packages never arrived (shipped May 2009) and shipito had the nerve to incorrectly quote Ukrainian law (the destination) to justify their denial of his insurance claim. The law states that you must have an import certificate for a cell phone if there are MORE THAN TWO in the package. The law also CLEARLY states that no import certificate is required for 2 or less phones in a package. There was one in each package. He's still fighting with them on these two claims. 

In the mean time he had problems with two other shipments through shipito. One arrived with rocks in it, instead of a cell phone and the other arrived with a cheap plastic case for a cheap cell phone, instead of the expensive cell phone he bought. Needless to say, he's not using them anymore, and he's still fighting with them to settle the insurance claims. Seems to me their "insurance" may also be a scam. The phones were in the US and shipito shipped FROM the US. what do they care what Ukrainian law says. Seems like an excuse not to pay. My client is out $1,250 USD (Cost of good, shipping, insurance). EMS Ukraine, the local "agent" for shipito has advised my client they have had many of the same complaints from customers (almost 100) in the last couple of years.

you couldn't pay me to use shipito

Okay, this is my honest review and I hope that I can provide some insight for someone not to stumble through the frustrating steps Ive been already.

I did not want to spend a lot of money on amazon.com, and Ive selected only items with free shipping and sold by amazon. I chose items sold only by amazon, cause I wanted one single package. Nevertheless. I checked my calendar and the frees hipping option wouldve taken a couple of day just to deliver the items to Ship It To. So I then gave it much though and chose the 2 day air shipping.

Im not a person to badmouth others, but Im really trying to be honest here.

Earlier this year while I was in the US, my sister sent me a christmas and birthday card in November 2009 and I only received it in March 2010. So I will have to wait at least 2 months , at least, for my signed form to arrive in the US, unless I courier it.

I was really astounded by this response, but I decided that its okay.

I phoned my local fedex just to ensure that everything will be in order and how I should proceed to get my package, because we only have two FedEx branches in the country, which is located in the larger towns. I also phoned FedExs import and customs agent to ensure how I should proceed in regards to paying the import taxes, etc.

Everything was checked. Im so afraid that something might go wrong!

I sent 4 emails to Daniel and no response since.

So, as Sergay said, I have to do a wire transfer, and in addition to the fees charged at my local bank for wiring a payment to the US, which is more than an arm and a leg, they charge 4.something percent as well as 16 dollars something, for receiving a wire payment and thats all my problem.

2)         Responding to a question mmmm, do I really have to score them 0? Yes. 0/10

Im so so so sad. Not because that I wont receive my package in the projected 7 days (thats why I paid Amazon far more for shipping, to have it delivered at shipito in 2 days time) and not because , well, yeah, not because I can only spend 75 dollars in my account.

I am so so so sad, and so disappointed. I feel like being ripped of.

I am a CEO of Shipito. This complaint is a lie. The person couldn't be our customer as a lot of facts are outright incorrect.

First of all Shipito doesn't save credit card numbers of our customers. We do it for one simple reason - SECURITY. Unless customer goes to our website and fills out credit card info there is no other way how to get charged. We have no technical way to charge anyone credit card. We don't have the credit card numbers in our database.

I don't know what I can do to fight this anonymous complaints. I wrote about this on my blog: http://www.poormmillionaire.com/shipito-complaint/

Also how our service works. Customer can sign up for VIRTUAL MAILBOX (monthly or yearly). If the pre-paid subscription expires, an email is sent. If the customer doesn't pay the subscription is downgraded to INDIVIDUAL PACKAGES (with no monthly fee). We cannot charge anyone card so the membership is downgraded to one without a monthly fee. If customer wants to upgrade to VIRTUAL MAILBOX she/he can do it anytime from their Shipito account.

I can't believe someone will go through the trouble and write false complaints.

We understand we don't do everything right. That is why we have a discussion forum on our website where customers can freely voice their opinions, comments and critique.
http://www.shipito.com/forum

I really wish there is a way to fight this better. If it was legitimate I will be happy to respond. But this is just lie. Nothing else.