Silver Oak Casino Planet7Casino 06/06/16 I received my end of month insurance money ($90.80) from Silver Oak Casino – there was No Playthrough amount listed under my account.  Internet

I played for some time and eventually made a $100 withdrawal. On 06/07/16 my withdrawal was denied and a Playthrough amount was added to my account in the amount of $2,700 the next day! Wow, talk about no ethics. To make matters worse, when I asked the Chat department for a copy of my players activity I was informed that they don’t track the playthrough - but in his next breath, told me I had approx. $2,300 left on my playthrough that wasn’t there the day before!!!! But they don’t track it? Next, I asked How Was I able to Withdraw IF I had a playthrough balance, that’s not possible??? Unable to answer my question the chat moderator just repeated himself saying I had a playthrough balance and disconnected the chat (some customer service there). If they made a mistake, they should own it and process my withdrawal not try to lie and change my account on a whim. VERY UNTRUSTWORTHY – DON’T WASTE YOUR TIME OR MONEY HERE – WARNING!!! Silver Oak Casino - Additionally, I requested a payout of $100 on 05/05/16 which was kicked back for paperwork – on 05/20 the said it was approved. As of today 06/08/16 I have still not received that withdrawal and the casino has been unable to tell me when I will get paid, if at all. BAD PLACE TO DO BUSINESS WITH!!! They tell you to call this number 844-632-0968 that noone answers (I redialed for 3 hours) and provided an email that no one responds to info@silveroakcasino.com (useless)

06/06/16 I received my end of month insurance money ($90.80) from Silver Oak Casino – there was No Playthrough amount  listed under my account.   I played for some time and eventually made a $100 withdrawal.   On 06/07/16 my withdrawal was denied and a Playthrough amount was added to my account in the amount of $2,700 the next day!  Wow, talk about no ethics.  To make matters worse, when I asked the Chat department for a copy of my players activity I was informed that they don’t track the playthrough - but in his next breath, told me I had approx. $2,300 left on my playthrough that wasn’t there the day before!!!!  But they don’t track it?  Next, I asked How Was I able to Withdraw IF I had a playthrough balance, that’s not possible???  Unable to answer my question the chat moderator just repeated himself saying I had a playthrough balance and disconnected the chat (some customer service there).  If they made a mistake, they should own it and process my withdrawal not try to lie and change my account on a whim.  VERY UNTRUSTWORTHY – DON’T WASTE YOUR TIME OR MONEY HERE – WARNING!!!

Silver Oak Casino - Additionally, I requested a payout of $100 on 05/05/16 which was kicked back for paperwork – on 05/20 the said it was approved.  As of today 06/08/16 I have still not received that withdrawal and the casino has been unable to tell me when I will get paid, if at all.  BAD PLACE TO DO BUSINESS WITH!!!

They tell you to call this number 844-632-0968 that noone answers (I redialed for 3 hours) and provided an email that no one responds to info@silveroakcasino.com (useless)