Silver oak casino Will look for any possible excuse to not have to pay out Internet

 I deposited $80 and used a bonus code to double my money to play with. I played quite a few games and won as much as $350 but also lost some, so I decided to cash out at $200. I submitted a withdrawal request, and three weeks went by with no word about my withdrawal. Finally I decided to participate in a live online chat with a Silver Oak Casino representative. I explained that I would like to receive the status of my withdrawal request. The response I received was "your request was denied because you played blackjack with the bonus. Bonuses cannot be used to Blackjack." I am a very thorough person, I read the terms and conditions, and withdrawal requirements/rules several times. Neither location contain any information about losing or forfeiting all money including deposited money if the player plays blackjack after using a bonus code. In addition to being a rip off, the company has extremely poor and very rude customer service representatives. When I expressed my confusion about why playing blackjack would mean I'd also lose my deposited money, the representative said "this would not have happened if you hadn't played blackjack." Unprofessional and rude. Please do not give this company any money!