Complaint Review: Silverleaf - N Richland Hills Nationwide
- Silverleaf 6321 Boulevard 26, Suite 400 Nationwide USA
- Phone: 817-284-2390
- Web: www.silverleafresorts.com
- Category: Public Relations
Silverleaf Apple Mountain Resort Fox River Resort Hill Country Resort Holiday Hills Resort Holly Lake Ranch Lake O' The Woods Oak N' Spruce Orlando Breeze Resort Ozark Mountain Resort Piney Shores Resort Silverleafs Seaside Resort The Villages Scam Artists, Liars N Richland Hills Nationwide
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I bought 2 timeshares with Silverleaf in Sheridan, Il at the FoxRiver Resort. I am a single mother of 2 and thought it to be a good idea to invest with them for my children in their future to buy one for each of my children. Wrong! I am now stuck with them and they will not let you out of the contract. They never tell you all you should know about what you are actually paying for. Before I bought I was told many things, to good to be true. Including "when you stay they even come and do your dishes for you". I guess "anything goes" to get you to sign a contract. I certainlly was not told about the monthly maintenance fees Lodge-$60 and Presidential $80 a month. I was shown a well kept beautiful room, what you actually get is not that at all! Just about every time I have went there I have had to clean. The balcony's are dirty and I have to literally take a washcloth and scrub down the walls so I feel comfortable sitting out there. They never explained that there are Destination and Getaway properties. So you will not be able to stay at all the properties depending on your contract. Also when you buy a Presidential you don't always get to stay in a Presidential, usually it's a lodge you stay in. This is a total rip off. One time there were huge bees sworming the entrance to a Presidential building when I told the front desk, they told me they were some wierd bee that migrated here from somewhere else and not to worry they don't sting. It was not taken care of. There is always something broken or not working. ALWAYS. The last time I went was Sept 2015 for my birthday ( a 4 night lodge stay) these were the problems I had then, (1) The fan in the master bedroom was broken and could not be turned off so, I got sick from the air blowing on us the entire time, (2) The lockout room has a mini kitchen and the sink knobs were not even connected they came off in your hand, unusable (3) In the main kitchen 2 of 4 stove top burners did not work at all. (4) We found roaches in the lockout bedroom's bathroom and in the main kitchen. When I called the front desk they wanted me to move but, it was our last night and did not want to pack everything up and move to a new unit just to be in another unit with ROACHES! This is just one visit! What is it exactly that the maintenance fees cover! Not only do they not keep the units up they have raised the maintanence fees! This is not what I call a vactaion at all! When I was checking out I told the woman at the front desk that there was Roaches and she replied "ok". She didn't act surprised at all! Not only are the buyers unhappy, I have noticed over the years that the employees have gone from happy to unhappy. They are the ones that have to listen to al the complaints. I feel I was taken for a ride! The pressure they put on you to buy is beyond selling, it is a con game they have been taught. I am looking to start a class action lawsuit against Silverleaf. I am positive there are others that signed a contract with them that were lied to also. I am looking for a great lawyer and all that have signed a contract with Silverleaf. Please contact me, I am fed up with companies like this!
This report was posted on Ripoff Report on 09/08/2015 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/silverleaf/nationwide/silverleaf-apple-mountain-resort-fox-river-resort-hill-country-resort-holiday-hills-resor-1253540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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