Six Flags Great MISAdventure so many issues with memberships and payments and food plans to limit to 20 words Jackson Nationwide

AND I just received an email confirmation of the OLD membership cancellation (the one that became double billed)!  Yay! I can pick up my vmail now and see what's going on... I will report back later.

I don't know what happened yet bc I cannot listen to my email right now, but I received an email confirmation of a 66.60 refund.  Will post more as I know more.

It is reality check time.  You are talking about MULTIPLE years of "issues" at a THEME PARK, this is not like it is a matter of life and death.   Where if you truly have 20+ pages of "issues", one really has to wonder why you would(and still) continue to return to them?  As part of their "membership" allows you to cancel at anytime after the first 12 months.   If you don't want to post all 20+ pages, you could have given us a sample...but you posted NOTHING.

You MIGHT have some sympathy and support if this was a case where you went one year and had all of these issues, but you loose any sympathy and credibility when you continue to return year after year.  Especially when you fail to post any details, and no just to be clear saying that last year 1/2 your dining plans didn't work is NOT giving details.

The questions I asked would explain a lot and won't take 20 pages to answer.

Let me get you started with the first question.

Question: How much have you paid every year and for how many passes?

Your Answer(just fill in the blanks): For the last (enter years) years, we paid $(enter amount) for each pass and we had (enter number) passes.

If you paid a different amount each year, then just make each year a separate line...see simple. 

One other thing I just noticed.  You said there was no "appropriate" response.  So did they respond and you just don't like their answer, or did they not respond at all? (My guess it is the former rather than the later).

Thank you, Robert, for posting the specific, and generally answerable questions...

I was stymied by the ripoff report online form's inability to upload the full documentation and summarized the situation as succinctly as I could manage - thereby, apparently, and certainly inadvertently, leaving out information the public wants... (and, btw, the original submission does not allow edits once submitted and posted so I have no way of clarifying within the original submission)

Robert: "How much have you paid every year and for how many passes?"

nearly $100/dining, which when you consider that we go no fewer than 1x/week, works out to make it a convenient deal for us - and even my ravenous teen (and usually equally bottomless stomached friends we bring for free or at $20/) - to be able to eat twice in the park per visit (@ under $5/meal)

$20+/mo /pass

x4 passes,

last year, in addition to the unusual pricing practices, things became too difficult... I had received two free dining that were never honored and our regular dining passes did not work any time we were in the park requiring I stand in line at customer service usually twice a visit to get, sometimes, vouchers to use at selected dining locations in the park... and this was usually AFTER standing in line to get the food and it not working.  Sometimes I went straight to customer service upon entering the park to pre-emptively report that I have been having issues with my passes, only to have the same process occur anyway.  This is, btw, why I only ordered two meals plans this year - I had to be there to fix the problems for them to be used so my kids cannot just use them while there with friends without me.  OH, and one time the customer service kiosk person, after the typical check and talk to a supr (read 10-20 min in line and 10-20 min at the window) offered to "let me" buy a single day meal pass for $20 because they couldn't find our passes in the system - THAT day I nearly drove home to get my receipts to read them the riot act, but it was a birthday celebration day out for my daughter's friend (all too young to leave at the park for the 1/2 hr it would have taken me alone to get to and from my house with the documentation), so I thought it was unkind to drag them away for this (with them in tow it would have taken an hour to get home and back). ... it's difficult for me to summarize all the craziness!  That disappearance in the system was the last visit we got to go before the park closed for the season (except fright fest); from that point on I resolved that I was going to bring hardcopies of all my receipts with me every time I visited.  I also, again, reported this nonsense on the "feedback" form they email after each visit - with no response from the company.

Robert: "Your Answer(just fill in the blanks): For the last (enter years) years, we paid $(enter amount) for each pass and we had (enter number) passes."

we have been using the "membership" system for 3 years, @ usually $100+ initial amount + $20+ monthly payments for 4 passes, not including dining plans, as outlined above

last year when I tried to change my email address I ended up getting double billed 4-6 months; hence my desperation cancellation of that membership first email membership.

Robert: ""One other thing I just noticed.  You said there was no "appropriate" response.  So did they respond and you just don't like their answer, or did they not respond at all? (My guess it is the former rather than the later)."

NO response other than automated responses - NONE.  Other than the MANY times I have stood in line at the park to speak with someone in the booth/kiosk and the one time I reached a sales person with no supervisors/management/anyone else I could speak with, I have never reached a live person nor received a non-automated, if any, response to a call, an email, an online form completed/submitted, nor to the snail mail letters I have sent to both the local office and the two corporate office.  Not ONE.

AND, for those of you wondering, we live SO close to the park that we have been attending regularly for 15+ years. Only in the last 3 years, since they introduced the monthly memberships, has it become a nightmare.  I have been very measured in my approach over the past year and keep hoping Six Flags/Great Adventure will make good, but their most recent emailed auto response simply-enough pushed me over the edge, so I am now pursuing this in every manner I can find - even placing the company's mismanagement in the realm of public opinion, such as this site.  I do not believe I am the only one having difficulties within the new system, however, I may be the only one who is willing show the loyalty that I have shown to this company.  I want this solved, not only for myself and my very patient family (and friends), but for the others who are unable or unwilling to help this company repair their disastrous new venture.

It is unfortunate that my brief summary of the effects that the poorly designed Six Flags membership system has had on us gives you that impression.  Feel free to request the full documentation of our years of difficulties through which I have demonstrated admirable patience if you wish to reevaluate your opinion with full information (by providing a way in which I can send you the 20+ pages of documentation - there was no such option provided with the original ripoff report filing form); perhaps, at that point, you may wish to also advocate on my behalf.  Sincerely, jpj 

lIf I read your "RipOff" correctly.  You, buy a pass for you and your family and are overcharged EVERY year.  So what do you do?  Do you stop getting the memberships?  No..you continue to buy them and according to you get overcharged again.  You know the definition of insane, right?  That is to do the same thing again and again and expect a different result.

So then we get to last year, you once again (surprise..surprise) had issues and 1/2 of your meal passes didn't work. 

But then we get to the real topper here.  You have once again paid for 2 passes and as a remedy for all of your "problems" you want them to give you and your family a full ride for the entire year.  No wonder you are saying there hasn't been an "appropriate" customer service response, because the customer(you) is not acting appropriately.

So here is a couple of questions. 

How much have you paid every year and for how many passes?  Why do yo say you were "overcharged", and how much were you overcharged by?

When you went to them and told them that your dining plan wasn't working last year what did they say?

 YOU definatly have a TON of unrealistic demands!! Unfortunate for YOU is the FACT that since YOU were in a contract and YOU broke said contract, THEY don't have to do ANYTHING for YOU!!!! YOU will have the ETF, it WILL go to collections if not paid, YOU WILL NOT receive any of what YOU are demanding BECAUSE you broke your contract!! YOU should have stayed on contract until YOU could present YOUR demands. Since YOU did not do this, THEY are under ZERO obligation to fulfill your demands. YOU had a chance while you were a customer, but after the fact....well YOU can see what they are going to do. Which is NOTHING!!!!!