Six Flags Great Adventure Refuses to replace damaged merchandise that I was overcharged for. Jackson NJ

Once again this rebuttal shows how arrogant they are at Great Adventure. When I got home and went to wash the cup to use, I noticed that the lid was missing the part that closes it keeping it hot or preventing it from spilling.  Yes, we were in a hurry and every customer should be considered important, royalty if that's what you want to call it.  Addicted to complaining is not my thing.  I rather have a quality experience and accountability when less than satisfactory.  

 First the price is mislabeled, so you want the actual price PLUS a discount for "inconvenience?" (BTW, why should it matter to anyone else that you were in a hurry? What are you, Royalty?) Second, you "didn't notice" that the lid was broken until...how much later?

How do you know you didn't break it? I'd notice a broken lid before purchasing a cup. You sound like a lunatic addicted to complaining. I bet you want season passes for your "trouble," right? Get over yourself and your First World Problems.

First how can you explain a reason you should get a discount because of a price error??? Did you not notice the lid was broken when you bought it? And how was the Manager at a very busy park going to remember that??

I for one KEEP my receipts until I use the product just in case I need to return the item. A letter is not sufficient for a refund without proof (receipt) to back it up. Not a ripoff