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Report: #1207635

Complaint Review: Skin Logic / Eyetensive - Internet

  • Submitted:
  • Updated:
  • Reported By: anicept — Irvine California
  • Author Confirmed What's this?
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  • Skin Logic / Eyetensive Internet USA

Skin Logic / Eyetensive $4.95 trial turned into $89.95 charge don't know Internet

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What appeared to be a reasonable $4.95 trial size of a facial moisturizer turned into a $89.95 charge on my MasterCard, one that was not disputable.  I'm a fairly savy internet consumer, and do not remember being warned that if I did not cancel services within 14 days, I would be charged for a "subscription" in the amount of $89.95.  I have an alert on my MCard to notify me of purchases, so I immediately contacted MCard when I saw this amount being charged, and disputed it.  I contacted the vendor by phone and they had a very easy automatic "cancellation" process that one can do by keying in number from the phone keypad.  Never even reached a representative.  Of course, it was too late to obtain a refund.  In the dispute process, MCard rec'd a very well documented 8-page rebuttal to my dispute, one that included the paragraph regarding the 14-day trial period, and information about my "agreement" with the terms.  I'm not saying that I did not agree, but I maintain that I did not "knowingly" agree.  I believe that this company possibly earns more via this scenario than in shipping product.  Most likely the last time I will order a sample from a vendor that I'm not extremely familiar with (from past favorable experience).  Wasn't surprised to see others blogging about this company!  Beware!

This report was posted on Ripoff Report on 02/08/2015 05:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-logic-eyetensive/internet/skin-logic-eyetensive-495-trial-turned-into-8995-charge-dont-know-internet-1207635. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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