Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #453917

Complaint Review: Southwest Hyundai - Dallas, Texas

  • Submitted:
  • Updated:
  • Reported By: Justin Texas
  • Author Confirmed What's this?
  • Why?
  • Southwest Hyundai 39650 Lyndon B Johnson Fwy Dallas,, Texas U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I watched an advertisment on the television running on local stations, this commercial was for Southwest Hyundai in Dallas. The advertisement stated 10,000 dollars off MSRP on 2009 Hyundai Santa Fe which peaked my interest. I called to confirm the price and was told by a internet sales rep that yes it was 10,000 off MSRP on the 09 Santa Fe. While I was viewing the website and speaking to the sales rep I asked about the Hyundai Santa Fe GLS that was listed for 24070. She stated that it was 10,000 off the listed price. I told her that it was a great deal and that we had been looking at preowned that would run the same price as their special. She then stated that they were liquidating their inventory and to hurry and come because they were going fast. My wife and I then got into the car drove 48 miles to the Southwest Hyundai in Dallas. When we got there the internet sales rep that we had spoken to several times on the way there was not available and another salesmen was there to help us. We told him we were interested in the white Santa Fe GLS sitting on the lot and we were here for the special of 10,000 off. He then told us that that special was for the Santa Fe Limited not the GLS and that they have to order the car and it takes 6-8 weeks. At that moment we told him that was not what we were told by your internet rep. He then asked us to come in and he would investigate futher and talk with his manager. He took our info down and went and discussed with the Sales manager what was going on. He then came back and started to disclose all the fine print that their website does not disclose, and their internet sales rep fail to tell us, futhermore it was not disclosed on the TV commercial. The Sale rep said that the special is 10,000 dollars off the Hyundai Santa Fe LIMITED only listed for 29000, and you must be in the Hyundai loyalty program meaning you must be a former owner of a Hyundai to recieve the discount. And to top it off they order your vehicle taking 6- 8 weeks to recieve. I then told him that it was not right that they did not disclose this information upfront on the phone before we drove 48 miles. He then tried to persuade us to work a deal on the white Hyundai Santa Fe GLS that we wanted. I told him that if he could not get me the white GLS model for the 10,000 off which would make it 14000 then this conversation was over. As we were leaving the Sales rep and manager tried to persuade us to buy a pre-owned. I told him that this was an issue of integrity and they were misleading.
Southwest Hyundai is currently still running the same commercial advertisment, and still list on their internet website a special 10,000 off MSRP on Hyundai Santa Fe. There is no disclosures about all the other rules that apply to qualify for this discount. We feel that Southwest Hyundai was using a bait and switch tatic just to get us in the door. Since this issue occured Southwest Hyundai has contacted us twice trying to sell us a pre-owned Santa Fe. I told their General Manager that it was now an integrity issue and we would not patronize their business ever. I feel that given the current econmic strain where everyone is watching what they spend advertisements and sales person that use inappropriate and subversive tatics to try and cheat the consumer is reprehensible and should not be tolerated. It is taking advantage of people.

Purdycat
Justin, Texas
U.S.A.

This report was posted on Ripoff Report on 05/20/2009 09:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/southwest-hyundai/dallas-texas-75237/southwest-hyundai-southwest-hyundai-bait-and-switch-scam-dallas-texas-453917. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 Author of original report

response to "where is the ripp off" on Southwest Hyundai Scam

AUTHOR: Purdycat - (U.S.A.)

POSTED: Tuesday, May 26, 2009

Your right where is the rip off. "Technically" they did not rip us off. It was just my gas spent to drive 50 miles one way, my time taken off work to get there before they closed. It is my right as a consumer to let everyone know that Southwest Hyundai of Dallas TX is not a company you can trust. We were lied to flat out, just so they could get us in their door and when we arrived they disclosed their dirty fine print. Bait and switch tatics are shady and should not be tolerated. It is an integrity issue in my book. I will not accept that, "that is the way it is". If enough people rattle the cage then maybe these marketing tatics can be regulated. An honest car dealer company should not have to bait and switch their customers. Being honest and forthright will bring customers through your door. I recently purchased a new vehicle with a reputable company that proudly displayed their no haggle price, and guess what led me to them? Other consumers who reported and spread the news that they were a company that you can trust. The internet is a powerful source so watch out all you bait and switch car dealer companies, the hard working american consumers are getting smarter and will not be fooled any longer!!!

Respond to this report!
What's this?

#1 Consumer Comment

Where is the ripoff?

AUTHOR: Jjthejetplane - (U.S.A.)

POSTED: Monday, May 25, 2009

Anytime you see a car ad in the newspaper or on TV more likely than not you cannot buy at that price. Technically you can buy at that price if you jump through hoops and stand on your head.

You would think it was false advertising, but it's not. Not technically. It's not right but it's just the way it is. They advertise a too good to be true price and guess what, it is too good to be true. Go figure.

Ignore the ads, pick a car with the options you want then send emails or faxes to the dealers. You would be surprised at the range of prices you will get. If you have to order the car so be it.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now