Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #276652

Complaint Review: Sprint - Atlanta Georgia

  • Submitted:
  • Updated:
  • Reported By: Vero Beach Florida
  • Author Confirmed What's this?
  • Why?
  • Sprint P O Box 105243 Atlanta, Georgia U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

In July Sprint exported my phone number for my 16 year old stepdaughter without my permission. I had the Nextel phone for her to use and us to keep in contact with her. I tried for four day after it happened to get the number back, but they gave me a new number and another two year contract on a phone that I will not be using. They told me tuff get use to it.

When you call Sprint you have to give your password but the Manager of the Nextel store in the Indian River Mall, Vero Beach, Florida went into my account and exported the number to a Cingular phone. I was not notified by the company that this transaction was taking place.

I am now being billed $317.88 for this transaction. $200 for the contract the number they exported, 772-633-6506, plus a set up fees and another 2 year contract on a phone that I have no use for now 772-633-5330.

I spent two hours on the phone with Sprint 9-28-07 and basically to deal with it as they will not do anything about it.

I was told to go to the Nextel store where the transaction took place and ask them to check their computer to see who had work this trade out. The Manager was very rude and told me he would not look it up for me or anyone else. I said that I had followed instructions and was going to contact his District Manager and he told me "there is not a d**n thing she or anyone else can do about this give up and accept what you got".

All I want is the new phone number be removed from my account, as I have no need for that phone, plus all the charges removed from my account. You are my last resort. Please help

Dana
Vero Beach, Florida
U.S.A.

This report was posted on Ripoff Report on 10/01/2007 06:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sprint/atlanta-georgia-30348-5243/sprint-exported-a-phone-number-to-cingular-for-16-year-old-stepdaughter-without-my-permiss-276652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 Consumer Suggestion

There is much more to this story. It just doesn't add up.

AUTHOR: Steve - (U.S.A.)

POSTED: Sunday, November 25, 2007

First, when you go into a store to open a cell phone account, they check your id, run credit, and make you sign a contract. A copy of that contract would have to be made available upon request.

But most important, is the fact that it is unlikely that the 16 year old stepdaughter would have sufficient credit to get the phone service activated without a huge deposit, AND they would see that she is only 16 and would need a legal guardian or parent to sign, and provide their SS# to open the account.

And, if the Sprint # was actually in your name, your stepdaughter COULD NOT export the number to an new account in her name. Simply does not happen.

Is there an ex husband or boyfriend involved here?

Too many things just don't add up here.

Respond to this report!
What's this?

#3 Consumer Suggestion

Daughter is not of legal age to agree

AUTHOR: Malisam - (U.S.A.)

POSTED: Saturday, November 24, 2007

Your step-daughter is not of legal age to consent to a contract for any purpose. You might want to suggest this to the company and ask them what the legal age is for this company to accept a verbal or written contract.

Respond to this report!
What's this?

#2 UPDATE Employee

This issue really isn't Sprint's fault....

AUTHOR: Kevin - (U.S.A.)

POSTED: Sunday, October 14, 2007

All Sprint did was follow the instructions given to them by Cingular (Now the new AT&T). It IS NOT Sprint's fault that your stepdaughter used your information without your permission to get new cellphone service. It may not be what you want to hear, but the fact of the matter is that your stepdaughter is at fault for what happened to your account.

If she had waited until your contract expired to port that phone number out, then you would not have gotten that $200 ETF. However, as that was not the case, Sprint has every right to charge you an ETF since "you" breached your contract by canceling your service (porting a number is considered the same as canceling your service).

Now, I would recommend canceling that 772-633-5330 number before your 30 days are up and you get another $200 fee. Also, I would highly recommend contacting AT&T because what your stepdaughter did is considered fraud, and if she screws up that account, then it will be reflected on YOUR credit report. And even if the account is under your stepdaughter's name, then that would mean that AT&T is at fault for allowing the transfer of a phone number which is your property. Either way, Sprint did everything by the books, and there really is nothing that can be done about it from Sprint's side. You might on the other hand be able to take legal action against AT&T for stealing your property though.

Respond to this report!
What's this?

#1 Consumer Comment

Lying Mo'Fo's

AUTHOR: Cory - (U.S.A.)

POSTED: Tuesday, October 02, 2007

Wife called me this morning at work and tells me the sprint bill was $15+ higher then last month and I ask her why. She says she called them to find out why. They told her that last month on the 18th of August, that "someone" called and ordered "the phone photo package", whatever the hell that is. She tells them NO, SHE didn't order that package. They tell her "someone" ordered that package. She tells them that NO ONE ordered that package. They tell her that "someone" ordered that package, MAYBE it was YOUR HUSBAND. She tells them that he isn't allowed to do anything cause he's tried to talk to you people before and you won't let him cause the account is in her name. They tell her "someone" ordered the package. My wife then tells them that it was kind of hard for one of US to order the package cause WE WERE ON A CRUISE OFF THE COAST OF MEXICO ON THE 18th. They didn't have anything to say after that. They refunded the $15+ and took the "package" off our phones. It's amazing what happens when they get caught lying AND YOU CAN PROVE IT. F' them.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now