SPRINT No coverage for paid Insurance - forcing me to change provider hollywood, California

I just got off the phone with Christie B. 757-223-3627 the representative that contacts you when you write a complaint to Dan@Sprint.com - Although she is trying to hold on to her professional cool, she did twisted my story into a mesh of lies. My phone was stolen out of my car and after I found myself in the Sprint store without help and fair assistance I strongly felt it was safe to leave Sprint and join another service provider. Sprint did not disconnect nor track my phone and failed to assist even so I paid for insurance... She did call back and back-tracked some "offers" trying to verify my personal data again... These people are creepy. It is disconcerting how they professionally manipulate a simple truth into a complex denial of basic services... All I needed was my phone back, my personal data restored and human compassion during an unpleassant incident. Instead I am ingulfed in a conondrum of SPRINT methods and appologethic employees...  I do not agree to pay severance fees for being forced into joining another provider. There are surcharges AFTER I terminated my contract with SPRINT and they are still adding to it... Very odd business behavior!