Sprint Not Good ON Their Word!!! Nationwide

Sprint.com changed my plan several times, I tried to work with this company as Iwas a long time customer. On February 3, 2014 I requested a rate change to my plan and inquired on my contracr expiration date. The Representative "Alec" advised me I was no longer in contract. I was delighted to hear this great news, but thought with the new plan things would improve with my service. After several months, in June, 2014 I had had enough and signed up with T-Mobile. I had a remainig bill that I planned on paying with my next check on June 20, 2014. On June 17,2014 I received a bill for the ballance due and an additional charge of 220.00 for Early Terminatioon Fee, very confused I called the customer service line. I spoke with a lady by the name of "Kalla" and was told she did not have this in her notes that she could request a copy of the phone transcript from Februaury 3, 2014 the date that "Alec" informed me I was no longer in contract. "Kalla" said this process takes upto 72 hours and someone would be in touch. I tolod her that I would be happy to pay the bill at this time and hope to resolve the ETF amount.

On JUne 19, 2014, I received a call from a collection agency. Sprint turned my account ovrer to collections!!! WHAT!!! I was outraged, and called SPR(INT BACK, only to be told there is nothing they can do for me cause I was NO LONGER A CUSTOMER!!! There was a due date on my bill of JULY, 3 2014, and when I aske why I was sent to collections prior to the due date. I was told by " Alexis" that the DUE DATE IS NO LONGER IN EFFECT BECAUSE IWAS NOT A CUSTOMER!!!!

This is the worst customer service experience I have ever had.

Distraught,

Traci- Dallas, TX

Company is SPRINT a nationwide company