Stuffedsafari.com Stuffed Safari Took my money and did not ship product. Won't answer calls/emails. SCAM Internet

  People are quick to jump on a site when the only thing they have to judge them by is the bad. It is a SHAME that no where online is there a good review on this company. Why? No one takes the time to report when they successfully receive an order, only when they do not!

Hi!  My name is Shannon; I am one of the owners of Stuffed Safari and was recently made aware of your post here. I am very sorry to hear that you have had a bad experience with our site; please let me express my sincerest apologies for any problems you may have had.  As a relatively young, growing company, we have been surprised with the positive reaction to the large assortment of items on our website and our low prices.  Unfortunately, that positive reaction has also caused some unexpected growing pains, such as a large number of incoming phone calls and emails, which on occasion would just overwhelm the phone and email systems we had in place.  Additionally, as a small staff, we do our best to give each customer the personal attention they deserve, but with limited people, it can take some time during the holiday season to speak to everyone.

I am happy to report that we have expanded both our email and phone systems to better handle heavier volumes.  Unfortunately, we are still humans (lol) and can take a a bit to get back to everyone during heavier ordering times, but rest assured that we will - and do - get back to everyone.

Our website is actually a family owned and operated U.S. based business, the concept of which was based from the imagination of my own little girl and her love of stuffed animals.  As such, I can assure you that we would never dishonor the nature of our business by ripping off a customer.  There are occasions where items may be on backorder and may be delayed for short periods of times (I believe that was may have been the case on your order, although a month is long for a backorder, but as your post is anonymous, I have no way to check), but we notify customers by email in those instances, and customers are provided with other options in an effort to make their backorder experience smoother.

We would very much like to have the opportunity to remedy the bad experience that you had.  If you would like to call me at 866-534-6604, I would be most happy to address your concerns and do my best to remedy your concerns and win your business back.  Thank you for taking the time to read this.

I just had the same thing happen to me, and my aunt as well. I filed a seperate report here on them today. They say "Gee sorry we thought we sent you a notice that your item was out of stock..."

This is an update to my original post -- the company did finally refund my money, after I sent them another nasty-gram, demanding they refund it.  However, I don't know if I would order from them (especially a large or bulk order) without some sort of confirmation....I still think the whole thing was shady, but at least my money was refunded. 

hanks for the heads up, I was just about to place a large order (bulk).