Sunset Group Big promises, no delivery and completely unresponsive. Stay away from them. Cancun Nationwide

It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront.
I found this article that speak precisely about this, you should read it, that might help you to resolve many doubts:

http://www.timesharescam.com/blog/121-how-to-get-rid-of-a-timeshare/

I was told i need to book 60 days in advance, that was made clear to me. I'm using my bonus weeks now anyway. I haven't had any problems booking. Have you called the 800#? They are very nice. I speak to a person by the name of Aaron.

I was told i need to book 60 days in advance, that was made clear to me. I'm using my bonus weeks now anyway. I haven't had any problems booking. Have you called the 800#? They are very nice. I speak to a person by the name of Aaron.

I was told i need to book 60 days in advance, that was made clear to me. I'm using my bonus weeks now anyway. I haven't had any problems booking. Have you called the 800#? They are very nice. I speak to a person by the name of Aaron.

When i bought my membership i was told that i'd need to book 60 days in advance for the bonus weeks, i'm fine with that though. I normally plan my vacations way ahead of time because i only vacation during the holidays. You should speak to member services, they are pretty good.

Well we finally heard from the Sunset Group. Jennifer Synder, special assistant to Vice President Gerardo Mancini called very upset that we had the audacity to list our complaint when they had never received anything from us. And further stated it wasn't right that I didn't give the Sunset Group a chance to resolve my contract issue. (Funny, I thought I was trying to do that for the past year and a half, even meeting with Jennifer when we were in Cancun!)

Claiming she couldn't send me an email - her story is they were being returned to her. She wanted the correspondence I had sent and when I asked her to send me a letter outlining what she wanted, she hesitated. When she finally agreed she also said it would take 3 weeks to get to me. Needles to say, I never received a letter from her. However, I sent her everything I had - return receipt requested. I received confirmation the packet of letters was delivered to the Sunset Group in Cancun. After a couple of weeks I placed a call to Jennifer and left a message. And guess what? I still haven't heard from anyone at the Sunset Group.

Oh - they also billed us for maintenance fees when they should not have and then fought us to get our money back!! More on that soon.

Don't waste your time or money with these thieves. They should be investigated for their business practices.

Peter
Albany, New York