Take Three Nights This company solicited by email, the Take 2 Nights vacation using the YTB coach as the drawing card. I once was affliated with YTB as a travel consultant, so I thought it was legitimate. I spoke to a young man by the name of James and he offered the Premier Package of $389.00 for two separate vacations including a $50 dinner certificate and $40 gas card with the upgraded package. Tallevast Florida

My advice to Three Nights to resolve the issue here involves actually listening to the customer complaints they get. There are many just like this. If you advertise a trip to a destination, and offer it as a choice to someone, it needs to actually be an available option. Otherwise, that would be false advertising.

Offering someone accommodations at a nearby place, or to charge them for staying in the destination you offered, is completely unacceptable. Acting like this customer was somehow difficult because she expected the company to do what they said they were going to do is so rude and unprofessional. If you offer someone a trip to a specific destination, it is your responsibility to make sure you actually have the accommodations available.

If you cannot, this needs to be stated early on in the process, in writing and on the pushy initial phone contact, that although the destinations are listed, some aren't actually available. Will this make less people buy from you? Of course. Bc nobody wants a vacation almost in Hilton Head, or almost in Vegas, or almost in Chicago. But at least you wouldn't be lying just to get people to sign up. Also, just giving a refund is not sufficient.

The customers take time off of work based on the information they're given, and get emotionally invested in going on the trip. Then, it is all a lie. So, you want a pat on the back for giving their money back? No. Sorry. That is not what this company deserves for what is (obviously from the casual, matter-of-fact nature of the response,) a step above illegal baiting.

I have called this same company for similiar related issues and not once did they show customer care. DO NOT BUY THIS.

It would be interesting to see if this company actually refunds your original purchase. I am not holding my breath as this type of scam has been around for a very long time. Check FTC.gov about how to recognize these scams.

I sincerely hope you cancelled through your credit card company so you don't lose your funds. 

Ann B., we apologize for the delayed response on this post. This report was recently brought to our Communication Team’s attention. This matter has been resolved and this post is for informational purposes only.

Report and Resolution:

When you were making your arrangements with your Travel Counselor, Kevin, he was unable to complete your request for the package you purchased in Hilton Head. This was due to our allotment of rooms and availability for your requested travel dates. We take our commitment to customer service very seriously, so when Kevin was unable to secure accommodations for you he immediately looked at alternative options. One was at a property just outside of Hilton Head and the other called for an upgrade fee. You declined both of these options.

When you got in touch with Kevin to inform us you would like to cancel your package and receive a refund, we immediately passed this information along through the proper channels and issued your refund the following day. We were, and still are, truly sorry you were not satisfied with our services.