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Ripoff Report | TGSCOM Review - Green Bay, Wisconsin - Tgscom the gun
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Report: #658578

Complaint Review: TGSCOM - Green Bay Wisconsin

  • Submitted:
  • Updated:
  • Reported By: alexC — Jersey City New Jersey United States of America
  • Author Not Confirmed What's this?
  • Why?
  • TGSCOM 1449 S Broadway Green Bay, Wisconsin United States of America

TGSCOM The Gun Source Would not accept return of incorrect shipped items unless with 15% restocking fee Green Bay, Wisconsin

*UPDATE Employee: Our Error

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Order 415761 - Ruger base scope for a 96/22 and a Tascom Scope. Sent me a base mount for a 10/22. The customer rep was unpleasant and disputed my statement. Says I had to pay for shipping even thought it was their mistake.I wanted to return the scope as well because I can't use it, I don't have a scope mount/base. Said I have to pay shipping AND a 15% restocking fee. okay, nothing wrong with the scope, but I purchased it thinking they had the correct base. a REAL store would make that transaction right, rather that saying hah- sorry you're stuck with that scope because we screwed up with the scope mount.

This report was posted on Ripoff Report on 11/04/2010 03:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tgscom/green-bay-wisconsin-54304/tgscom-the-gun-source-would-not-accept-return-of-incorrect-shipped-items-unless-with-15-r-658578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Our Error

AUTHOR: Tisha Walker - (USA)

POSTED: Saturday, November 06, 2010

We do apologize for any inconvenience that this has caused you and for the unpleasantness of our Customer Support Team Member. A pre-paid shipping label was emailed to you on 11/5/10. Since this was our error you will not have to pay any restocking fees and once the products are received; you will receive a full refund. We hope that this resolution will keep you a customer with TGSCOM, Inc.

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