Tgscom Midwesthuntersoutlet.com Shipped me the reel box with no reel. Greenbay, Wisconsin

I order a fishing reel that they said had in stock. Them turn around and say they don't have and is back ordered. I went to cancel order and want all kinds of information like that had already cause they charged the card a month later when finally shipped. They however didn't ship the reel just the box the reel was suppose to come in. Forget trying to call them on the phone get some bull crap recording about all lines are busy and to use the online form. Well takes them forever to reply and had to dispute charge with bank. Will follow up if get
Completly screwed on this deal or not.