Complaint Review: Ticket Network - South Windsor Connecticut
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- Author Not Confirmed
- Ticket Network 75 Gerber Road East South Windsor, Connecticut United States of America
- Phone: 1-888-456-8499
- Web: www.ticketnetwork.com
- Category: Ticket Sales
Ticket Network Representative was asked specifically asked for certain tickets. The rep entered whatever they wanted to sent the order in and the tickets are wrong. They agree that they made an error and refuse to c South Windsor, Connecticut
*UPDATE Employee: Please contact our manager
*Author of original report: Need More Info?
*UPDATE Employee: Need more information from customer
Show customers why they should trust your business over your competitors...
We ordered tickets for a client and gave the representative specific seating instructions. They ordered the tickets on the other side of the stadium and said oops, we made a mistake but cannot correct it because we are the middle man and just a call center that does not possess the ability to refund or exchange!!!!
This report was posted on Ripoff Report on 04/17/2012 01:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ticket-network/south-windsor-connecticut-06074/ticket-network-representative-was-asked-specifically-asked-for-certain-tickets-the-rep-e-869953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Please contact our manager
AUTHOR: TicketNetwork - (United States of America)
SUBMITTED: Wednesday, April 25, 2012
Hello Brandi! Thank you for your reply. We'd like you to email our manager Marie (marie.daniels@ticketnetwork.com) to explain what happened with the order and we'll make sure your issue is addressed.
Please put "RIPOFF REPORT" in the subject line.
Thanks!
#2 Author of original report
Need More Info?
AUTHOR: Brandi - (United States of America)
SUBMITTED: Tuesday, April 24, 2012
What information is it that you need? I will be happy to provide whatever is needed.
#1 UPDATE Employee
Need more information from customer
AUTHOR: TicketNetwork - (United States of America)
SUBMITTED: Tuesday, April 24, 2012
I am an employee of TicketNetwork responding to the customer above. We are very sorry to hear about any problems and confusions in regards to the customer's order. We at TN want all the people who order through us to have a positive order experience and we are always willing to work with customers to effect a positive resolution to any and all issues.
In this case, we have attempted on two separate occasions to contact this customer, including before she filed this report. We would kindly request that the customer contact our manager Marie at marie.daniels@ticketnetwork.com.
Thank you very much!
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