Ticket Plus Ticket Network This company sold me tickets for an act that' not even at the venue on the specified date Internet

I am an employee of TicketNetwork responding to the comments by the above customer. The customer concerned purchased tickets through our website right when the event information for the event had changed. The event originally had three performers listed, but one (Poison) dropped out. The change happened a few days prior to the customer's purchase before we had time to adapt the listing accordingly.

In such cases, when a main performer at an event changes -- this does not hold true for opening acts -- customers are entitled to a refund, if they desire one. The customer above was given this option by TN and, choosing a refund, was instructed to send his tickets back to our offices. We issued him a check for his order when the tickets were received and also issued a future discount.

Added to that, I do want to apologize, because it would appear, when the customer is describing his  order experience, he's referencing an encounter he had with his seller's office. I'm certainly sorry to hear if incorrect information was communicated to him at that time. We'll be sure to investigate.

However, I do want to clarify that the customer was correct about his deserving a refund and that the customer has been refunded appropriately.