TimeWarnerCable Spectrum TWC Malfunctioning account online, not registered with them, cancelled work order 5 times Shelbuy, North Carolina Nationwide

I don't know what is wrong with my phone but I do not like that no one has ever gone up and looked at he lines on the telephone pole just to be sure that the phone line I have is not going into some other telephone company line instead of TWC.  My phone account says that I have no registered phone number with TWC.  So I went online and discovered through a research company that my phone number is registered with bandwidth.com, a company that only serves businesses and government.  I cannot see my call history displayed on my phone account online and I also cannot seem to get some people to call me back when I leave messages with an impersonal voice mail which I recurringly get "automated voice messaging system".  I do not think this is the way the person's phone is set up to receive a voice mail and that there is some middle man in the works causing idosyncracies in my service.  This has bothered me greatly and I have contacted an attorney to see just what can be learned by them seeing as they have cancelled several promised appointments to replace the line.  Thanks for your reading this and have a good day everyone.