totalvac.com Worst customer service I have ever dealt with!!!! Internet, Massachusetts

Worst customer service I've ever dealt with!!!!! I sent an email about a damaged Bissell trigger/grip handle on 8/26/10, not repsonse. Forwarded the email again on 9/10/10and finally got a repsonse on 9/13/10, phone call but left no message because I missed the call. Checked my email and found a reponse that said, "Tried calling but no answer, but we cannot do anything with your return, it is to old". I called and got ahold of PAT and she said that the order was too old and there is nothing we can do about the return. I said in the email and to her that I used the product that was purchased on 5/26/10, for the 1st time on 8/23/10, and noticed the item leaking (it is a trigger for a steam vac). I said that I emailed immediately once I found the issue. She said it is to old of a purchase, and this was the 1st time I used the product, because I don't steam clean my carpet all the time and I would not noticed an issue on a visual inspection (the leak is from the inside of the trigger). Pat kept saying the purchase is to old, and why have a return policy if you don't enforce it. I menntioned I used to be a store manager for BABIES R US, and we had a return policy, but we dealt with people who had purchased items and did not use them until their baby was born after the return was past, but I would work with my customers. I mentioned if this is the service I was going to get with totalvac, than I will post my comment online for my $14 part. She had no response, but her tone changed and she seemed to be upset. I asked her for a supervisor and she said one was not in at the momnet. I asked her to have one call me and she said fine. When I asked her if she had my number she hung up on me, so I called back and said you did not get my number and who ase the supervisors. She gave me Marsha and Tracy's name. We will see what happens, but I am not expecting much.