Totalvac.com - Totalvac sent the wrong item to me, blamed me, would not send the correct item. Middleton Massachusetts

I ordered a set of beaters for my electric mixer from Totalvac.com. Per their website, I ordered the set that matched my mixer's model number. Their website picture of the beaters I was ordering also matched the appearance of my old beaters that I was replacing because they were rusty. Processing and delivery were very slow - Totalvac took about 4 weeks to deliver the beaters. They were out of stock and Totalvac took about 2 1/2 weeks to even let me know this. When I finally received the set of beaters, they were completely the wrong set by size and would not fit my mixer. I explained this repeatedly to Totalvac in e-mails. They refused to believe that they had made a mistake and continued to say that they had sent the correct set. Totalvac expects me to return the beaters at my shipping expense in order to receive a refund only for the price of the beaters. So after waiting one month and paying about $18, I may recoup about $5 of my original expenses Totalvac charged and still not have a new set of beaters to use. See below to read the exchanged e-mail conversations. Whatever rebuttal(s) Totalvac may come up with, don't believe them - they are not correct. The facts are here. Do not do business with Totalvac.


RE: Return Authorization RequestMonday, January 26, 2009 8:38 AM
From: "Returns Department" Add sender to Contacts To: (customer)@bellsouth.net

Hi (customer),

Because you did receive the item you ordered, you will be responsible for return shipping. We will credit you for the item when it is received back here.

Thanks
Pat

Ref# 8......6

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From: (customer) [mailto: (customer)..@bellsouth.net ]
Sent: Friday, January 23, 2009 8:48 PM
To: returns@totalvac.com
Subject: RE: Return Authorization Request



Whatever you may think, this is the wrong set of beaters you sent. They do not look like the picture on your website, and they do not look like my rusty set of beaters used in my mixer. The beater set shown on your website (103350) matches/looks just like my old set of beaters I am trying to replace. You just can't get me the set shown on your website for some reason. I expect a full refund including shipping - $10.95 + $6.95 = $17.90. I will return this wrong set when I receive a Return Shipping Label from you. I chose to order from you because you had the best price. What a mistake and a nightmare this has been!

(customer)

--- On Fri, 1/23/09, Returns Department wrote:

From: Returns Department
Subject: RE: Return Authorization Request
To: (customer)@bellsouth.net
Date: Friday, January 23, 2009, 12:41 PM

Hi (customer),



I sent you an rma to return the item for a refund to your account. You did order the SBMM10 so you did receive the correct item. (It has OS-MMB written on bag)

Thanks
Pat

Ref# 8........6

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From: (customer) [mailto: (customer)@bellsouth.net ]
Sent: Friday, January 23, 2009 12:34 PM
To: returns@totalvac.com
Subject: RE: Return Authorization Request

Sticker on package reads OS-MMB.

--- On Fri, 1/23/09, Returns Department wrote:

From: Returns Department
Subject: RE: Return Authorization Request
To: (customer)@bellsouth.net
Date: Friday, January 23, 2009, 9:52 AM

Hi (customer),

Can you please tell me what number is on the beaters you did receive?

Thanks
Pat

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From: (customer) [mailto: (customer)@bellsouth.net ]
Sent: Friday, January 23, 2009 9:41 AM
To: returns@totalvac.com
Subject: RE: Return Authorization Request



No I did not! Send me the correct beaters! Your response is extremely slow. Totalvac is very disappointing. My original order was processed extremely slowly.

(customer)

--- On Fri, 1/23/09, Returns Department wrote:

From: Returns Department
Subject: RE: Return Authorization Request
To: (customer)@bellsouth.net
Date: Friday, January 23, 2009, 9:14 AM

Hi (customer),
Did you receive the beaters pictured on our site?
Thanks
pat

-----Original Message-----
From: (customer)@bellsouth.net [mailto: (customer)@bellsouth.net ]
Sent: Tuesday, January 20, 2009 5:19 PMTo:
returns@totalvac.comSubject: Return Authorization Request
Below is the result of your feedback form. It was submitted by
(customer)@bellsouth.net ) on Tuesday, January 20, 2009 at 17:18:47------------------------------------------------------
Name: (customer) Order: JMS....... Phone: (cust. phone) ItemNumber: 103350 Quantity: 1 ItemDescription: Sunbeam Beaters MessageType: Received the Wrong Item Comments: I orderd Sunbeam Mixmaster Beaters for my Mixer Model #2356.According to your website, your code # is 103350 for the beaters to fit thismodel. The beaters you sent are completely wrong and do not fit my mixer.Send return shipping label so I can return your wrong beaters you mistakenlysent me. Send the correct beaters to me, all at no additional charge to me.I placed this order 12/24/08, and am very disappointed with Totalvac. ---------------------------------------------







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