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Report: #597798

Complaint Review: TransOne Merchant Services - Internet

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  • Reported By: A — Stanton California United States of America
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  • TransOne Merchant Services 15635 Alton Parkway, Irvine, California 92618-7331 Internet United States of America

TransOne Merchant Services Bait and Switch contract practices Internet

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When we switched to TransOne Merchant Services, we asked the rep that this new service be identical to our previous. Specifically that it be month-to-month, and have no annual fees or start up fees. The rep who came to our store, Ryan De Vitis - (regional manager according to his card), assured us that this was so, and slapped a thick contract in front of us, whipping through it saying sign here, here, here, etc giving us no chance to read anything. He came across as ernest (but perhaps was a good confidence man), since we were immedately charged a startup fee and an annual fee. We called and got those charges removed back then. Now when we want to cancel our service, we find out the contract was apparently for 3 years not month-to-month as we had been assured, and that there will be a $495 early termination fee or we have to continue paying the monthly fee until November 2010 racking up $388 in fees before we will  have the 'option' to cancel their 'service'. We are so very peeved.

This report was posted on Ripoff Report on 04/28/2010 10:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/transone-merchant-services/internet/transone-merchant-services-bait-and-switch-contract-practices-internet-597798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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