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Report: #612288

Complaint Review: TransOne Merchant Services - Irvine California

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  • Reported By: Rosco38 — Southern CA California USA
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  • TransOne Merchant Services 15635 Alton Parkway, Irvine, California 92618-7331 Irvine, California United States of America

TransOne Merchant Services Bait and Switch and Lies Irvine, California

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My story is exactly to the letter as the previous email attached below except this happened to me 3 years ago and I'm finally able to get out of my contract shortly. The same guy Ryan De Vitis handled my account also. He lied about everything he said to me, one year contract, when it was 3, wouldn't program my pin pad because he said it was the same price for running it as a credit card. Lower percentage rate when it was actually 1-2% higher than quoted and on and on.....They have several addresses in the Irvine area, the one in the email below as well as 36 Executive Park, Suite 110, Irvine, 92614 and 2062 Business Center Drive, Suite 240, Irvine, CA 92612.


TransOne Merchant Services


15635 Alton Parkway, Irvine, California92618-7331

Internet 92618
United States of America
Phone:  (866) 370-1200
Web Address:  www.transonecorp.com/


Category: Credit Card Processing (ACH) Companies


 


Submitted: Wednesday, April 28, 2010


Posted: Wednesday, April 28, 2010


When we switched to TransOne Merchant Services, we asked the rep that this new service be identical to our previous. Specifically that it be month-to-month, and have no annual fees or start up fees. The rep who came to our store, Ryan De Vitis - (regional manager according to his card), assured us that this was so, and slapped a thick contract in front of us, whipping through it saying sign here, here, here, etc giving us no chance to read anything. He came across as ernest (but perhaps was a good confidence man), since we were immedately charged a startup fee and an annual fee. We called and got those charges removed back then. Now when we want to cancel our service, we find out the contract was apparently for 3 years not month-to-month as we had been assured, and that there will be a $495 early termination fee or we have to continue paying the monthly fee until November 2010 racking up $388 in fees before we will  have the 'option' to cancel their 'service'. We are so very peeved.


 

This report was posted on Ripoff Report on 06/09/2010 04:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/transone-merchant-services/irvine-california-/transone-merchant-services-bait-and-switch-and-lies-irvine-california-612288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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