Complaint Review: Trinity Logistics - Internet
- Trinity Logistics Internet USA
- Phone:
- Web: trinitylogistics.com
- Category: Trucking Companies
Trinity Logistics Trinity is a rip off
*Author of original report: 10/27/2015 Contact from Trinity
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Trinity Logistics do not do business with these people and i will tell you why. We took a load from Eli their dispatcher that he begged us to take from them for a entire day. it was Trinity Logistics load number 4398083 from Sugar Run PA to Big Lake, TX. on 10/21/2015 to load on morning of 10/22/2015. it was a load of "legal dims" their words. Tack Rig. When David was talking to them he told them we had a 53' lo pro SD and Eli told us they had 2 loads one was a legal load and the other was a 9'5' wide load. after some back and forth on the rate we agreed to do the legal load for $3600.00. We explained to them that we were putting our team on it because they needed to get home and they lived very close to the destination. So Mark and Kit were dispatched on the load about 4:00 pm on 10/21/2015. They left to deadhead 220 miles to the pickup point. the next morning 10/22/2015 they were about 10 miles from pickup and Kit called the shipper to get directions to the pickup point. the customer told them where he was and asked kit what kind of trailer they had. Kit told him they had a 53' lo pro sd. He then asked if they had ramps and Kit told him no they did not. He then told her that he was unsure if he could load them without ramps. Kit said ok she would call dispatch to find out what was going on. She then called me (JR) and i called the customer and he told me that he could load my trailer but it was 9'5" wide. I asked him if he had ever had a legal load he said no he did not. He has 1 that was 9'3" wide and 1 that was 9'5". I told him thank you i will call Trinity and get to the bottom of this. I then called Eli to ask him what was going on. He never got me the chance to talk to him he put me on hold and left me there for 15 minutes I then hung up and called back and he put me back on hold. and left me there for another 5 minutes. I then hung up and called their corporate headquarters and spoke to Karen Nagel i told her what had happened and she said she would get with Eli and find out what had gone on and then call me back. Instead a lady by the name of Teresa she was very rude to David she cussed him out for calling their customer and he told her that we had to call them to get directions and that they were the ones to tell us the truth about their loads. Then David asked her about giving us a "Truck ordered not Used" because they are the ones that got the stuff wrong and we deadheaded 220 miles to find out we could not haul the load. She said we were not getting anything then hung up on him. She did call back about 20 minutes later tell him again that they were not going to load a stepdeck and David told her that her customer told us they would load our trailer and we had explained to the customer that we had to get all the money straight with Trinity Logistics Inc before we could load anything, due to the permits not being free. David again asked her about get the "Truck ordered not Used" to our surprise(NOT) she hung up on him again. So this is my story.. i added alot of information to this post because i did not want anyone to say it did not happen this way. This is not a truck driver story...
This report was posted on Ripoff Report on 10/22/2015 02:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/trinity-logistics/internet/trinity-logistics-trinity-is-a-rip-off-1263040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
10/27/2015 Contact from Trinity
AUTHOR: - ()
SUBMITTED: Tuesday, October 27, 2015
Was contacted this morning from Trinity, and we discussed this problem in legnth. they told me that this is not the way they do business and that Eli was told to give us Truck ordered not used. I explained that we do not do business this way either. We deserved Truck ordered not used since we deadheaded 260 miles to get a load that we could not pick up and after we tried to speak to Eli to let him know that we could pick the load up if they would just pay the permits, and he basically refused to be a Man and stand up and say i just made a mistake and lets see what we can do together and get this load done. She then asked me to pull down all my post and i told her NO! I asked if Eli had been let go over this and she said no. I told her that other trucking companies deserve to know that if they are dealing with Eli that he wil lie to get them to do the load then not take their calls when they figure it out. I also told her i have done business with Trinity for over 20 years and have had little problems in the past but nothing to this extent. I also told her if she had someone from upper managment call me and let me tell my story to them then i would try to put the genie back into he bottle. She said that she would have Jeff one of the owners call me today.
Was contacted by Jeff Smiens the owner and he and i discussed this problem. He assured me this was a isolated insident and that it will be dealt with immediatly. I believe that this is the case and i left it in his hands to be dealt with and i am very happy with the outcome of this phone conversation. I would like to thank Trinity Logistics for dealing with this problem in a timely manner. I told jeff i was sorry it had to come to this just to get something done. he said he understood.
My soapbox:
This is to all the other small carriers out there. We need to stick together and let these brokers know that they cannot get away with this. I never got beligerant with anyone that i spoke to i just stated the facts and told them that my company would not stand for this. We as the carriers are expected to be professional when we go visit with the brokers customer and load and drive the product to where it needs to go safely and professionally. So why can we not expect the brokers to do the same. If we lie we dont get to load for that broker again and they tell all their broker buddies not to load us. So why can we not do the same. the internet is helpful for this. Because the brokers customers monitor all the major websites Twitter, Facebook, LinkedIn, Rip Off Report, they will want to know just what the heck is going on. If you cannot get anywhere with a broker i guarantee you that they will get something done or they will drop the broker and go find someone who is repetable. Also it works the other way around, if you find a broker that is just outstanding tell everyone this also so we can all use them.
Thank for reading
JR Elrod
owner
Mclaughlin Trucking


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