Complaint Review: U-Store Home Appliances - Dallas, Texas
- U-Store Home Appliances 2530 Joe Field Rd Dallas,, Texas United States of America
- Phone: 214 395 3395
- Web:
- Category: Appliances
U-Store Home Appliances Does not honor warrantee. refuses to answer phone or answer text messages Dallas, , Texas
*Author of original report: still waiting
*Author of original report: update finally contacted me
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On Dec 03, 2011 I purchased a used Magic Chef Range from Sergio Rebeles at the U-Store Appliance location in Dallas TX. The stove was guaranteed for 90 days and was supposed to have been thoughly tested and functional. I paid cash and the stove was to be delivered on Dec 05, 2011 in the morning.
The range was not delivered until late in the afternoon after repeated calls to the number provided to me on the business card. Price did not include installation. After installing the stove I noticed that the oven did not light quickly but thought that might be normal. All other features work fine.
After using the oven for several weeks I discovered that it would not preheat efficiently and would not get over 250 degrees. I called The number on the business card and got a message that the mailbox was full and to try again later.
I finally received a call from "Manuel" and he said he would take care of it. He texted me with a request for model # so that he could order parts. I repeatedly sent the model # and requests to call me back so that I would know the status of the repair plan. He would not answer the phone and I still get the "mailbox full" message. Repeated texts to the number went unanswered.
On Feb 08, 2012 I contracted with a local appliance repair company to diagnose and repair the oven. The cost for parts and labor was $203.40. I have been unable to reach Rebeles since the middle of January.
When I texted U-Store on 02-24-12 and threatened to report his actions to Ripoff.com he tried to call me but all communication ceased when I indicated the expense I had incured to repair the oven. This business does not honor their committments, warrantees, guarantees or promises. Do not do business with them!!
This report was posted on Ripoff Report on 02/25/2012 08:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/u-store-home-appliances/dallas-texas-75229/u-store-home-appliances-does-not-honor-warrantee-refuses-to-answer-phone-or-answer-text-844470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
still waiting
AUTHOR: William - (United States of America)
SUBMITTED: Wednesday, February 29, 2012
I received a call from them this afternoon (02-29-12 4:30pm CST). wanted to know my bank account # to deposit refund my expenses. I declined to give it to him as this is not a prudent thing to do on my part. I told him to send a check, but he claimed to not have my address even though I texted it to him 3 times n 02-26-2012). I told him to mail me a check and re-texted the information to the two cell phone numbers he has called me on. Still Waiting!!

#1 Author of original report
update finally contacted me
AUTHOR: William - (United States of America)
SUBMITTED: Saturday, February 25, 2012
Since posting this complaint, I recieved a text from "manuel to call him at 469-682-7972. When I called the number, I got a message saying the mailbox was full. A few min later I got a call from "Manuel" stating he will pay for my repair and to text him the address. I texted the name, address, and amount to him at 2 different numbers (the one listed above and 214 395 3395). If he will actually reimburse me for my expenses I would be satisfied. I am waiting for a check.


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