Uber Technologies Uber Cancelled Trip by driver Queens Village New York Nationwide

I ordered an Uber ride on mach 24th from queens village to my house by JFK Airport. My wife & I waited outside looking for the car, on my iphone screen the driver was turning at a nearby corner & the ETA was 1 mn.After 4 minutes we have noticed that the ride was cancelled by the Driver.We went ahead & book another one which arrived promptly after 4 minutes.

later when we get home after a while ,I got a notification that I was charged $10.00 for the cancelled Trip while my other fare was about $ 22.00 a worthty amount for the second driver.Uber sent me an email with the $10.00 bill stating when a trip is cancelled ,you are still obligated toward the driver. We understood that If I myself cancelled the Trip but not if Uber sent me a driver who doesnt know where he's going. " We waited Outside " searching for a Toyota Camry that never arrived .Our location was in a loop and the driver must take a turn which he never took.

Now I contacted my bank & told them about it and it seems like Uber refunded. one week later Uber re-charged me the same fee & also cancelled my account, to my surprise there is no way of contacting Uber.

Is there anyone out there ? this is an insane practice by Uber I want to re buke Uber for that & I think that my voice is not enough.