URBAN ACTIVE RIP OFF OF DOWN PAYMENT FEES WHEN YOU TRY TO CANCEL...DO NOT SIGN PERSONAL TRAINING AGREEMENT Westlake, Ohio

I did contact Urban Active from the cards and they forward your info on 2 other people and then they give you the run around in a return email. You can't call them. Those cards are for show and nothing else. Just take mine and everyone else's advise...JUST DON'T GO IN.... I pay month to month for a membership...no problem there. Personal training is for 1 year...when signed up was told no problem you can quit personal training at any time....they don't mention that you will pay almost $550 to stop it in fees (includes down payment for class time NOT USED. Personal trainers are also out of shape or constantly on cell phones on the floor, they do not help with equipment that you do not know how to use....because they don't know how to use it themselves. I am going to take my own advise and never join a gym again.

We came across your post and were concerned of your experience within our Crocker Park location. We would like very much to reach out to you regarding this matter and to discuss it further with you. However, we are not allowed to post email addresses to this site and we do not have a method of contacting you directly. Please contact the  Crocker Park club and ask for them to supply you with the email addresses on

the "We Care" cards located at the front counter. These email addresses (which are available now to all members) will put you in direct communication with the company's principals and owner. We would like to work to regain your confidence and faith in Urban Active Fitness and we would like to see you become a long time member with us. Please contact us detailing out your situation along with any further questions or concerns that you may have. Once received, we will have this matter reviewed for you in a timely manner. The experience of our members along with their feedback is very valuable to us.