Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #247849

Complaint Review: VALUE-PHARM - GIBRALTER

  • Submitted:
  • Updated:
  • Reported By: CHULA VISTA California
  • Author Confirmed What's this?
  • Why?
  • VALUE-PHARM XANOS HOLDINGS INC, 34 EUROPA RD, PE24 4, GIBRALTER GIBRALTER, U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Please do not order from value-pharm.com. I placed an order for some meds on 4/1/07 paid 309.00, did not receive my order until 5/1/07. The medication arrived in a brown envelope from Pakistan, inside was a clear plastic container that was crushed, unsanitary, it had a generic label on the front.

I knew right away after opening the bottle that they were not what I ordered. I took them to my pharmacist, he was unable to confirm, other than they were some sort of chalk substance. The day the pills arrived I notified the company immediately to let them know how disgusted I was, and my obvious dissatisfaction. They sent an e-mail stating "how shocked they were" to hear what happened, and promised a full refund in 5-8 days.

Well over 10 days now, still no refund. They continue to use delay tactics. Contacted my bank, they will deal with them. This company needs to be shut down asap!

Bridget
CHULA VISTA, California
U.S.A.

This report was posted on Ripoff Report on 05/09/2007 07:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/value-pharm/gibralter/value-pharm-sent-counterfeit-medication-refusing-to-give-refund-ripoff-gibralter-247849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 Consumer Suggestion

Trust in value-pharm? Suggestions for the future.

AUTHOR: Terri - (U.S.A.)

POSTED: Wednesday, May 30, 2007

I just filed a ripoffreport on this site on value-pharm and Phentermine. I just received today bogus pills and have filed for a refund from value-pharm. There is no trust here. They refunded mainly because you made a ruckus.

I have filed a dispute with my credit card company and they are awaiting a response from value-pharm aka support-billing etc. There are a few other sites that look like value-pharm but are the same thing. I have seen all over the Internet regarding value-pharm and their friends that customers are not receiving products or receiving fake ones.

The delay tactics are used because most credit card companies have a dispute filing date of 60 days. If you file after 60 days, they say too bad. So, the delay's in shipping is a way to make people wait over 60 without them even realizing what is happening.

Best to order from US pharmacies.

Respond to this report!
What's this?

#3 Author of original report

MONEY REFUNDED 5/11/2007

AUTHOR: Bridget - (U.S.A.)

POSTED: Friday, May 11, 2007

This is an update to the previous posts. 309.00 dollars was credited to my account this evening. So in my book Value-pharm took care of the situation, and have restored my trust in their company.

Respond to this report!
What's this?

#2 Author of original report

VALUE-PHARM

AUTHOR: Bridget - (U.S.A.)

POSTED: Thursday, May 10, 2007

This is in response to the person who felt that my complaint was not "clear" enough. Well let me clarify some things. First of all, when I ordered the meds, I would not ever order anything from Pakistan, or any middle eastern country for that matter. Does terrorism ring a bell? I was told they would be coming out of Canada. As far as what meds I ordered that is none of your business, or anyone elses. As far as the refund goes, I was emailed a formal apology on 5/1/07 along with a promise that I would receive a full refund credited back into my account in 5-8 days. I was fine with that. Then on the day I was supposed to receive the refund they sent another email saying that the pills were delivered and I would not be receiving a refund. I contacted customer service, they told me the email was mistakenly sent to me, and once again assured me that I would receive a refund. So I continue emailing them with no response, as well as requesting a valid address, the name of the owner of the company, they refuse to give out any of that information, "it is against company regulations" I had a good laugh at that one. So I hope that clarifies some of your questions. You seem to be quite knowledgable regarding how long it takes to mail refunds from Pakistan, interesting

Respond to this report!
What's this?

#1 Consumer Comment

Unclear

AUTHOR: Shawangunk - (U.S.A.)

POSTED: Wednesday, May 09, 2007

Your post is unclear.

1- What specific medication did you order?

2- Why did you order it from this mysterious website based in Pakistan?

3- Did you have a prescription for this medication?

4- Was this medication NOT available via normal means (i.e., Walmart or other store pharmacy?)

5- If they "promised a full refund in 5-8 days," don't you think it will take time to receive since it is coming from PAKISTAN??? Waiting two days before you cry "rip off" is insufficient, seeing as how it can take 10+ days after being mailed.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now