Verizon DSL Incompetent, Indifferent, NOT Helpful - Total Ripoff Philadelphia, Pennsylvania, USA Pennsylvania

'Mr.' spouted this dribble:

DSL Ain't What It's Cracked To Be...

Sorry to hear about your problems. You're dealing with a LARGE company, and one hand often doesn't always know what the other is doing. Apartments, or MDUs in the biz, are notoriously difficult to provide service to. The problem is without a doubt inside the building, and with the inside wiring. Anyway, sorry to hear about your difficulties. Other companies DO provide a similar service, but they have their own limitations. Many of the smaller resellers use the existing outside plant owned by Verizon. And then you still have the prexisting problems with the IW! Cable is not secure, and can slow down when everyone is using the common 'pipe'. And...the 'fact' that the responder 'heard' from a contractor/vendor is simply false. There are 'greenfield' developments, but even they have a copper network. Copper isn't going anywhere, and keep in mind that DSL is pretty old (but reliable) technology.


---

According to 'Mr.', 'DSL Ain't What It's Cracked To Be...' AND 'DSL is pretty old (but reliable) technology'.
So which is it, cracked or reliable?

According to 'Mr.', 'Cable is not secure'.
You can prove it is significantly less secure than DSL? LOL, can't wait to see this...

According to 'Mr.', 'Copper isn't going anywhere'
You can prove this? Copper is completely removed in a lot of areas. The push on sales (at least here locally) is to convert everyone onto FIOS within a year after installation. If someone does try to convert back to copper service after trying FIOS, they will not have the option. This is already happening in other areas, feel free to look it up on the Internet. Here, let me help you: www.freepress.net/news/24446

According to 'Mr.', 'And...the 'fact' that the responder 'heard' from a contractor/vendor is simply false.'
Yeeeah.... keep dreaming.

Sorry to hear about your problems. You're dealing with a LARGE company, and one hand often doesn't always know what the other is doing. Apartments, or MDUs in the biz, are notoriously difficult to provide service to. The problem is without a doubt inside the building, and with the inside wiring. Anyway, sorry to hear about your difficulties. Other companies DO provide a similar service, but they have their own limitations. Many of the smaller resellers use the existing outside plant owned by Verizon. And then you still have the prexisting problems with the IW! Cable is not secure, and can slow down when everyone is using the common "pipe". And...the "fact" that the responder "heard" from a contractor/vendor is simply false. There are "greenfield" developments, but even they have a copper network. Copper isn't going anywhere, and keep in mind that DSL is pretty old (but reliable) technology.

Hi Nam4anad,

It is definitely tough dealing with Verizon. Having installed cable for Comcast, I know there can be both technical and political issues when dealing with apartments.

It may just be the lines in the building are old and useless when it comes to new technology and may never work correctly. I know there are some buildings I just dread going into because I know the service is never going to work properly until the cables are replaced by the owner.

You may be better off trying cable internet.

You might have the apartment management schedule the service repair, sometimes that can cause the repair to actually happen...

If you really have to have the DSL, you might try a private reputable telephone contractor. It will cost, but they may be able to resolve or at least identify the underlying issue.


Quote by Ripped-off By Iai/learning Annex

"I personally think, Verizon screwed with my service on purpose in an effort to get me to switch to FIOS. Well it backfired. I dropped them like a hot hot hot potato."

I don't have FIOS yet, but I understand from local contact that they are phasing out all copper services and ONLY FIOS will be available after the first year of installation. Higher prices all around! But I do look forward to the FIOS, as I cannot get good broadcast TV and Cable is not on my side of the road. I also understand that the Internet service is to die for.

I had similar problems with Verizon and their wacky tech support staff. I knew better than to speak to a first line support person. I always demanded to speak to a manager and I always demanded a credit. I had a credit balance for the longest. ;-D . BUt the service was so bad (both DSL and phone) that I didn't even want it for free.

When tech support dropped the ball one too many times I cancelled the service. I only had phone service to get DSL. So when DSL stopped working for the umpteenth time I said sayonara. My cell phone plan is quite sufficient to serve as an everything phone.

If you are on good terms with your neighbors and they have comcast or cablevision or some other HIGH speed service. If so just see if they'll share their WPA (or WEP) key with you for a nominal monthly fee.
I personally think, Verizon screwed with my service on purpose in an effort to get me to switch to FIOS. Well it backfired. I dropped them like a hot hot hot potato.

Kind of sux though because their DSL was priced very cheap but as you pointed out it was flaky at best and did not work the majority of the time.

Good luck and I definitely feel your pain.