Complaint Review: VitaXSlim - Internet
- VitaXSlim Internet United States
- Phone:
- Web:
- Category: weight loss
VitaXSlim Klen Cleanse Charged me for trial product Internet
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I ordered a trial product of VitaXSlim Garcina and Klen Cleanse. I was only supposed to pay for shipping fees for these TRIAL bottles. Trial was for 15 days. I noticed 2 charges for around $80 each from them and called. They said I didn't cancel during my trial period so I was being charged for the program. I requested they cancel, which they did after several attempts to reduce the rate. I spoke with a guy on 11/23 and he told me the charges would be refunded. I did receive a cancellation email and I waited until today, a week later and no refund. When I called back they said that the $80 dollars each was for the bottle I received and since I cancelled after the trial period I wasn't entitled to refund.
I immediately asked to speak with supervisor and the first person responded very rudely but did put me on hold. In a few minutes someone else picked up and I was trying to tell him my story and he said the same thing. So when I became upset and accused them of ripping off peopel because no where did it say I would be charged for those bottles but if I continued in the program I would be. He also was very rude and told me it would be in my best interest to listen to him. They eventually gave me 30% of each charge. I relucantly accepted because 30% is better than nothing. I would not recommend buying from this company. The products do not work and their customer service is poor and rude when you question their policies.
This report was posted on Ripoff Report on 12/01/2017 12:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vitaxslim/internet/vitaxslim-klen-cleanse-charged-me-for-trial-product-internet-1414549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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