Report: #571094

Complaint Review: Ya Ya Creations And Efavormart.com - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, February 17, 2010
Updated: Fri, February 19, 2010
Reported By: mickee58 — No name Michigan United States of America

Author Not Confirmed

Why?

Ya Ya Creations And Efavormart.com Internet United States of America

Phone: 626.401.1278
Web: Yayacreations.com
Category:

Ya Ya Creations And Efavormart.com eFavormart would not correct their shipping error. Internet

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I ordered 8- 500 count bags of royal blue silk rose petals. I received 8 - 500 count bags of navy blue. When I contacted the company via their online chat the following is what happened:

You are now chatting with 'Sabrina'

Sabrina: Thank you for contacting customer support. How may I help you today?

Elaina : I received my rose petals, but they don't seem to be royal blue. They are dark like navy. They are too dark for royal blue.

Elaina : I really needed royal blue rose petals.

Sabrina: I am so sorry but that is the shade we have .

Sabrina: if you want can return them for refund or exchange

Elaina : They color says royal blue, but I think I was sent the wrong color. Anyway, I notice that there is no slip in the box.

Elaina : Shouldn't I have received a shipping slip or receipt or something?

Sabrina: 'Yes it should be there .

Sabrina: in side the box

Sabrina: however you have already received one in your email

Sabrina: as soon as you have placed order with us

Sabrina: please check

Elaina : Nope, just bags of rose petals. Ok, I did receive the email. So how do I exchange these?

Sabrina: Return for exchange

Sabrina: please click on the above link for exchange details

Elaina : I won't be charge more shipping right? Because this is not really royal blue, but navy.

Sabrina: Yes for return you need to pay for shipping , & for new order also you need to pay for

Sabrina: items are exactly as ordered & as posted online

Elaina : Ok. I will keep them, but I will not be ordering anything else from you. Nor will you be receiving any good or favorable reviews on any of the sites. These petals ARE NOT royal blue, but navy. They are truly TOO DARK for royal blue.

Your chat transcript will be sent to (((REDACTED))) at the end of your chat.

Sabrina: I am sorry about this, last 6 years we are selling the same items without any problem

Sabrina: I am sorry that you did not liked the items

Sabrina: really very sorry about this .

Elaina: If you were truly sorry, you would correct your error without charging the customer for an order that was not right on your part.

Sabrina: I am so sorry , sure i would have done so if there is any error in our end

Sabrina: but there is not

Sabrina: thank you

Elaina: Obviously, I didn't do enough research on your company. I'm sorry too.

Elaina: Goodbye

Sabrina: bye bye

Chat session has been terminated by the site operator.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Report Attachments:

This report was posted on Ripoff Report on 02/17/2010 09:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ya-ya-creations-and-efavormartcom/internet/ya-ya-creations-and-efavormartcom-efavormart-would-not-correct-their-shipping-error-inte-571094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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