Complaint Review: Yellow Pages Directories - Irving Texas
- Yellow Pages Directories PO Box 632298 Irving, Texas USA
- Phone: 855-881-9269
- Web:
- Category: Advertising / Deceptive
Yellow Pages Directories Sent me a free web listing correction. I thought it was free. I received a bill 1 month later for $298. I paid it. I thought it was for a full year. Now 6 months later, I receive another bill for $298. When I call to inquire and cancel, they won't let me. I checked the YP website. The entered my info wrong. The correct info is the info I did by myself a year ago. This is a total scam. Irving TX
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In August 2013, I received a form in the mail indicating THIS WAS NOT A BILL, but needed corrections for online directory. I filled it out and sent it back. 1 month later, I receive a bill for $298.00. I tried to call customer service several times, but just sat on hold for long periods of time.
Finally, I decided, I would like to have my listing in Yellow Pages Directory, and it looked like it was for 1 year adverstising so I sent a check for $298 in Sept 2013.
In Feb 2014, I receive another bill for $298. I called customer service several times. Wait was too long and I hung up. I decided to ignore the bill, as it must be a mistake.
Now in March, I receive another bill for $298 + $30 late charge. I call customer service, this time I get a person. I explain the situation, and I am told that they can waive the $30 late charge, but not the $298 bill. I explain that this all started as a free listing, now it's costing me $600. Person said, terms are clearly written on the back of the invoice.
I asked to talk to a Supervisor. Transferred to an voicemail box.
I have called back 3 days in a row, each time same thing, transferred to a voice mail box when I try to talk to a supervisor.
Today, I decided to check on the final listing in the directory. I found out that the original online free listing that I created over a year ago, is still there and correct. The listing that they entered for $298 is wrong.
This report was posted on Ripoff Report on 03/25/2014 05:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/yellow-pages-directories/irving-texas-75063/yellow-pages-directories-sent-me-a-free-web-listing-correction-i-thought-it-was-free-1133612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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