Yodel Yodel Delivery Network Limited Claimed the attempted delivery and left a card. They didnt deliver my item next day and customer service is awful Borehamwood Borehamwood

I place an order on the internet and selected next day guaranteed delivery. I checked the tracking number and my delivery was due on 20/12/2013.

As it was by then early evening, no delivery was made so I checked the tracking number. It stated that delivery was attempted and 5pm and a delivery card was left. (What a load of nonsense)

I checked my CCTV no delivery attempted was made and no card was left so I am assuming their third party delivery driver decided he had enough for the day and decided to P*** off home.

I phoned the call centre and Nathan who I spoke to was just rude, unhelpful and sarcastic saying they can no longer deliver the parcel as they are closed and delivery attempt was made. I have CCTV evidence that proves no delivery driver turned up or left a card.

I am now left with no Christmas present, with no guarantee that my item can be delivered.

Next day guaranteed delivery is a service that I paid for and never received therefore it is not as described and false advertising. I will not be using these cowboys again, and I would not recommend them to anyone.

AVOID YODEL!!!