Report: #1511010

Complaint Review: A1A Movers LLC - Miami Florida

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  • Reported By: Haase — Stuart Florida United States
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  • A1A Movers LLC 19597 NE 10th Ave Bay K Miami, Florida United States

A1A Movers LLC Steve Goldburg Victor Sabach Demanded payment above binding estimate; delivered items broken and damaged; lost furniture; did not reassemble per contract Miami Florida

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I hired A1A movers for a move from Miami to Stuart, FL on 7/5/21. Based on a binding estimate of $3942 I signed a contract and paid a $500 deposit by credit card. When movers arrived to pack on 7/27, they did not provide the wardrobe boxes per contract and dumped all my clothes into tall boxes on hangers, resulting in exhorbitant dry cleaners' costs. Movers also advised that I was over the estimate of cubic feet needed and my additional cost was $650, though I had added nothing to the invetory list.

On 7/31, movers arrived in Stuart and would not unload/deliver until I paid them with a money order. I paid $3600 in money orders. After delivering about 10% of my items the building elevator broke and movers left with my items and my payment. I heard nothing for four days and repeated attempts to reach A1A led to unanswered messages, being placed on hold endlessly, or simply full voicemail boxes. No one contacted me until 8/3.

On /3 I was advised that I was at fault for delaying the movers and that redelivery costs would be communicated. On 8/5 I was advised that redelivery would cost an additional $750 and that delivery would be confirmed for the following weekend, probably for 8/7. I cancelled client appointments for 8/7 resulting in lost income.

On 8/6 I was advised by phone by Steve Goldburg that re-delivery could not occur until 8/8 or 8/9. On 8/8 re-delivery was confirmed for 8/9. The movers arrived on 8/9 and demanded payment prior to unloading and delivering my items. I showed them the money order for $750. They threatened leaving without unloading until I gave them the money order. I gave it to them.

Once everything was delivered, I noted various furniture pieces damaged, and a large coffee table missing. I asked movers to reassemble my furniture per contract but they returned to the truck from my apartment and left. I advised an employee at the company who said they were returning (they did not) and who provided an email to which she asked that I send a report with photos of damaged items. I did so. I heard nothing for two days.

On 8/11 I called and reached Steve Goldburg, who said they were trying to locate the table. I advised that the movers had left without reassembling, and that I had sent an email with images of the damages. He then found this email. I asked for an official claims process and he provided a different email. I submitted a claim with details and photos on 8/11. He said "I'll take care of everything."

On 8/13 I emailed a photo of the missing table. To this date, 8/15, I have had no response or communication from the company regarding my claim of 8/11 or my missing table.

This report was posted on Ripoff Report on 08/15/2021 01:30 PM and is a permanent record located here: https://www.ripoffreport.com/report/aa-movers-llc/miami-florida-steve-goldburg-1511010. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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