ABC Plumbing, Sewer, Heating, Cooling; Arlington Height , IL (4abc.com) 4abc.com Problem with Product/Service - Pressure Tactics by Service Technician. Not selling the the right kind of product and not providing the options (as advertised) to choose! Arlington Height IL

ABC Plumbing, Heating, Cooling, and Electrical, IL 60004 - Problem with Product/Service

ISSUE: Pressure Tactics by Service Technician - I have asked for a diagnostic service by a plumber from 4abc.com for replacing an old water gas heater. The start was easy and I was scheduled for a prompt service on 5/25/2021. The service technician came out, looked around, and hand wrote what needs to be done and came up with a bottom line total (with no details of product and labor cost). Initially, the person gave me an option of using Bradford White or State water gas heater of the same capacity of 50 Gallons.

Everything looked good so far, however, when I presented him with a check for the diagnostic service fee and asked him to wait for my decision, he suddenly started to be more pushy. He tried to offer me some discount/ coupon rebate and insisted on getting it done instantly! He further stated that this rebate was for a specific "State" - Proline gas water heater which was already loaded in his truck and he refused to consider the earlier stated option of Bradford White heater.

Ultimately I submitted to his discounted offer, however, knowing very well that I have had the options of having a better deal and having a product of my choice: Bradford White or State - and a prescribed model. 4abc.com advertises a lot on the internet about "our promises to You: convenient for you, we work on your schedule etc." and now I am faced with a pushy salespeople taking advantage of anxiety to make impulse purchases or rash decision! - certainly something is missing up there and the client feel TRAPPED!!!

- I would not recommend this company to ANYONE!

- Totally dissatisfied with their business ethos!

- Brij Kamboj