Complaint Review: ACT*ACTIVE-NETWORK -
- ACT*ACTIVE-NETWORK United States
- Phone: 877-228-4881
- Web: activesupport.force.com/usersupport...
- Category: fitness training
ACT*ACTIVE-NETWORK After I had already subscriibed to a marathon training program, they charged me an additional $89.95 for a "membership"
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On April 13, 2019, I subscribed to a 20 week marathon training program for $146.00. The cahrge went through and I paid it. On May 14, 2019, I noticed a charge for $89.95, for a membership that was supposed to give discounts to other sports programs.
I did not authorize this, as it was not part of my marathon training program! I called my credit card company, who gave me Active's phone number. I called and asked why I was being charged, when I did not authorize the charge to my account.
The customer service person started telling me why I needed this memebrship. I responded by telling him that I wanted it taken of of my account. Then, he asked me, "Are you a policeman?" He ended our conversation by telling me that he would cancel my membership and remove the charge.
I called my credit card company back, to let them know that I had contacted Active, and they said they would issue me a credit. I also told my credit card company that I wanted to make sure that the charge is removed, since I thought that the Active company was a little shady....
This report was posted on Ripoff Report on 05/20/2019 11:33 AM and is a permanent record located here: https://www.ripoffreport.com/report/actactivenetwork/after-i-already-subscriibed-1479062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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