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Ripoff Report | Acura Client Relation Review - Torrance, CA
Report: #1498494

Complaint Review: Acura Client Relation - Torrance CA

  • Submitted:
  • Updated:
  • Reported By: Toma — long beach United States
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  • Acura Client Relation 1919 Torrance Blvd Torrance, CA United States

Acura Client Relation Steve (Manager at Torrance location). He refused to give me further info. The name is what I got Battery died less 2 year and was denied reimbursement Torrance CA

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I bought my 2018 Acura RDX at Cerritos Acura in March 2019. Last week, The car battery died at one of my stops of the day (I have scheduled stops to make). I was lucky the stop is about 300 yards from an Autozone. I can't afford to miss my other stops and decided to replace the battery with near by Autozone ($30 tips for the guy who helped).

I called and was told to provide receipt and payment transaction. Going thru a process of asking for update, I got a call today from a manager named Steve (at Torrance location). He told me he would not reimburse me because I didn't take my car to the nearest dealer for a fix (replacement). I asked him how could I do that when the battery is dead. He told me to tow it. I explained to him that I have a situation and I can't miss my other stops. I thought of utilizing Uber too, but it's not a good idea to leave my car at that neighboorhood.

I am glad that I din't tow my car, else I may end up paying for the tow service as well. The Manager named Steve doesn't show any care at all. With a bit of struggling, he ended up slowing down and gave me the phone number which is 422-999-5183

I told him about customer sastifaction guaranty and he gave no d**n care.  I'm done with Acura no matter what. I need to get my money back. I would highly appreciate your advice or guidance.



This report was posted on Ripoff Report on 08/06/2020 02:21 PM and is a permanent record located here: https://www.ripoffreport.com/report/acura-client-relation/torrance-ca-steve-manager-i-1498494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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