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Report: #1533961

Complaint Review: ADT Alarm System - Internet

  • Submitted:
  • Updated:
  • Reported By: Mariah — Phoenix United States
  • Author Not Confirmed What's this?
  • Why?
  • ADT Alarm System Internet United States

ADT Alarm System; Absolutely No Customer support: Internet

*REBUTTAL Owner of company: Your ADT Concerns

*Consumer Comment: Right, Sure

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I cannot get my $1,000.00 self install ADT Alarm System to function when I arm the system and then when I enter the residence? Absolutely (No Alarm goes off). ADT is very prompt for Billing the customer for service that doesn't work; 2 - Months and still No service that I have paid for.  The New Communist Democrats way of running America. Absolutely sad and pathetic.

Reviews:

ADT Home Security has received mixed reviews from various sources, with some praising its equipment and monitoring, but others criticizing its price and app design:     

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Pros     

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  • Equipment Some say ADT offers high-quality hardware and a range of equipment packages.
  • Monitoring Reviewers say ADT's professional monitoring is reliable and offers fast response times.
  • Money-back guarantee ADT offers a six-month money-back guarantee.
  • Customer service ADT offers 24/7 customer service.

Cons     

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  • Price Some say ADT's packages are expensive, especially for basic equipment and self-setup options.
  • App Some reviewers have criticized the app's design.
  • Passcode security Some reviewers have said ADT's passcode security measures are subpar.
  • Contracts ADT requires 36-month contracts and doesn't offer a DIY monitoring option.

Security.org   ADT Home Security Review 2024 Our Hot Take on ADT Home Security With a 9.8 out of 10 rating from our team of security experts, ADT is as close to perfect as security systems can be. Our scor...  

This report was posted on Ripoff Report on 08/29/2024 08:54 AM and is a permanent record located here: https://www.ripoffreport.com/report/adt-alarm-system/absolutely-no-customer-1533961. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 REBUTTAL Owner of company

Your ADT Concerns

AUTHOR: Andrew - (United States)

POSTED: Tuesday, September 03, 2024

Good Morning- We're so very sorry to hear of your upsetting experience as an ADT family member and we would be delighted to help address any outstanding concerns you may be experiencing if you could please email our team at alwaysthere@adt.com along with the full address/telephone number of the account and a reference to your review. 

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#1 Consumer Comment

Right, Sure

AUTHOR: Irv - (United States)

POSTED: Saturday, August 31, 2024

 You did a self install and for whatever reason, nothing works! You actually think because a Democrat is the President, this is why ADT, a for profit company is not responsive? Does the President go to a special room every day to call ADT and tell them to not call you back???Does the President then go to another room where he sits at a computer and adjusts the gas prices at the pump??? Absolutely hilarious! If you want to complain about something how about this CON-GAME called "inflation"? "INFLATION" is a word being used to make up an excuse for CORPORATE PRICE GOUGING. If you think a republican is going to "turn off" this farce "inflation", then you need a keeper because BOTH the Democrats and Republicans are on the dole for corporate donations and as such, neither will say one damned word about CORPORATE PRICE GOUGING which is what is actually going on!

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