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Report: #1489786

Complaint Review: ADT Security and Safe Streets, LLC - West Valley City utah

  • Submitted:
  • Updated:
  • Reported By: Bryan — Provo Utah United States
  • ADT Security and Safe Streets, LLC 1279 W 2200 S, Suite B West Valley City, utah United States

ADT Security and Safe Streets, LLC Larry Gordon is the Utah manager Damaged my home on installation and system never worked fully. West Valley City utah

*REBUTTAL Owner of company: ADT

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I was promised a security system that would protect my home. I've paid over $70 a month for over two years.

The installer damaged my home and then the system never fully worked. The outdoor cameras have never worked and then the doorbell camera stopped working. I've called and emailed many, many times. The products are defective and the customer service is terrible.

The last technician that came to my home brought the manager. He admitted to my adult son and myself that the system software was not appropriate for what I was sold. But, he only offered me either $500 off of my contract (which means that I would have to pay about that same amount to get out of the contract) or to install new equipment and software. This later option would require me to sign another lengthy contract.

There is no way I am going to sign another contract with this company. They do not meet their side of the contract, they have faulty equipment, and horrible customer service. 

This report was posted on Ripoff Report on 12/31/2019 03:58 PM and is a permanent record located here: https://www.ripoffreport.com/report/adt-security-safe-streets-llc/west-valley-city-utah-larry-1489786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 REBUTTAL Owner of company

ADT

AUTHOR: Andrew - (United States)

POSTED: Friday, January 03, 2020

We are sorry to hear of the experience that you have had. We are certainly happy to help you. Please reach out to us at alwaysthere@adt.com. Please provide us with your phone number, address, and include your post as well. 

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